Subject: Re: SO # 600875527 // JRT-JK901115-90
From: Samiya Sheikh <[email-masked]>
To: Syed Yakoob <[email-masked]>, Omar Ismail <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Asad <[email-masked]>, Vipin Raj <[email-masked]>, Mostafa saad <[email-masked]>, "Outbound.fc" <[email-masked]>, Karthik Sankar <[email-masked]>, Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Wed, 17 Jun 2020 18:33:55 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

this is very delayed, arranging collection of the carseat as per the
customer's request.

Regards

On Wed, Jun 17, 2020 at 6:28 PM Samiya Sheikh <[email-masked]> wrote:

> Hi Syed ,
>
> received car seat, stroller is missing.
>
> Regards
>
> On Mon, Jun 15, 2020 at 9:17 AM Syed Yakoob <[email-masked]> wrote:
>
>> Hello Samiya,
>>
>> Can you please reconfirm from the customer what they have received. We
>> have found extra car seat but not stroller.
>>
>> Best Regards,
>>
>> ᐧ
>>
>> On Sat, 13 Jun 2020 at 11:07, Samiya Sheikh <[email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> Kindly update urgently.
>>>
>>> Regards
>>>
>>> On Sat, Jun 13, 2020 at 10:59 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please update if the stroller is found urgently. the customer is
>>>> following up and is very upset.
>>>>
>>>> Regards
>>>>
>>>> On Mon, Jun 8, 2020 at 3:58 PM Omar Ismail <[email-masked]> wrote:
>>>>
>>>>> Hi Syed,
>>>>>
>>>>> Please be informed that we checked for the missing part in the wh, but
>>>>> unfortunately couldn't find the same.
>>>>>
>>>>> Also, we have one item in our stock and the bundle is correct so
>>>>> please check the CCTV.
>>>>>
>>>>>
>>>>> *Thanks,*
>>>>>
>>>>> *Omar Ismail | Mumzworld Services*
>>>>> *Email: [email-masked] <[email-masked]>*
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 8, 2020 at 3:10 PM Syed Yakoob <[email-masked]> wrote:
>>>>>
>>>>>> Hello Omar,
>>>>>>
>>>>>> Customer received the car seat. Stroller is missing. Please check and
>>>>>> update here.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> ᐧ
>>>>>>
>>>>>> On Mon, 8 Jun 2020 at 14:07, Omar Ismail <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mohit,
>>>>>>>
>>>>>>> The missing part found and handed to Vipin.
>>>>>>>
>>>>>>> @Vipin Raj <[email-masked]> , Please proceed
>>>>>>>
>>>>>>> *Thanks,*
>>>>>>>
>>>>>>> *Omar Ismail | Mumzworld Services*
>>>>>>> *Email: [email-masked] <[email-masked]>*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, Jun 8, 2020 at 1:05 PM Mohit Caleb <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> +Omar Ismail <[email-masked]>
>>>>>>>>
>>>>>>>> Kindly check for the missing part.
>>>>>>>> ᐧ
>>>>>>>>
>>>>>>>> On Mon, Jun 8, 2020 at 9:04 AM Samiya Sheikh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Kindly check and update urgently, the customer received the car
>>>>>>>>> seat without the stroller.
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>> On Wed, Jun 3, 2020 at 7:12 PM Yaser Mosanna <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Thank you Karthik.
>>>>>>>>>>
>>>>>>>>>> This was definitely collected, both car seat and stroller taped
>>>>>>>>>> together.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>> Yaser Mosanna
>>>>>>>>>>
>>>>>>>>>> On Wed, Jun 3, 2020, 7:04 PM Karthik Sankar <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Yaser,
>>>>>>>>>>>
>>>>>>>>>>> PO Number: POMUMZ_DXB202855
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, 3 Jun 2020 at 10:44, <[email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Yaseen,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> JK901115-90 is always collected with stroller and car seat
>>>>>>>>>>>> taped together as a bundle.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please provide the PO number as well so I can follow up on my
>>>>>>>>>>>> side.
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> Yaser Mosanna
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> *From:* Yaseen Shaqra <[email-masked]>
>>>>>>>>>>>> *Sent:* Wednesday, June 3, 2020 10:39 AM
>>>>>>>>>>>> *To:* [email-masked]; [email-masked];
>>>>>>>>>>>> [email-masked]
>>>>>>>>>>>> *Cc:* customer care <[email-masked]>; Karthik Sankar <
>>>>>>>>>>>> [email-masked]>
>>>>>>>>>>>> *Subject:* SO # 600875527 // JRT-JK901115-90
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Please note that the customer confirmed that she received only
>>>>>>>>>>>> the car seat without the stroller
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>>
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
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>>>>>>