Subject: Re: Missing Item - 200266212_1 // SKU: AEWP-PACK-2-ROSE
From: Zubair Wahid <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Amani Bani Odeh <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ekta Jesswani <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, customer care <[email-masked]>, Michaela Manibo <[email-masked]>, "Asad ." <[email-masked]>
Date: Wed, 17 Jun 2020 17:03:35 +0300
List-Id: <ccteam.mumzworld.com>

@Hussain Firoz Miyagamwala <[email-masked]> can you assist here in
creating the CRA

On Wed, Jun 17, 2020 at 3:45 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> Any update on this, please?
>
> The item is out of stock, please create the CRA to raise a refund.
>
> This is long overdue, please help us resolve the issue.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jun 14, 2020 at 2:34 PM Asad . <[email-masked]> wrote:
>
>> Team please update on this case.
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
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>>
>> *From: *Amani Bani Odeh <[email-masked]>
>> *Date: *Sunday, 14 June 2020 at 11:56 AM
>> *To: *Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <
>> [email-masked]>, Ekta Jesswani <[email-masked]>,
>> Hussain Firoz Miyagamwala <[email-masked]>
>> *Cc: *Mary Anne Agapito <[email-masked]>, "Azharuddin Kalamuddin
>> (R3PL)" <[email-masked]>, customer care <
>> [email-masked]>, Asad <[email-masked]>, Michaela Manibo <
>> [email-masked]>
>> *Subject: *Re: Missing Item - 200266212_1 // SKU: AEWP-PACK-2-ROSE
>>
>>
>>
>> Dears,
>>
>>
>>
>> Please update today if this can't be found to proceed with a new order.
>>
>>
>>
>> Thanks,
>>
>> Amani
>>
>>
>>
>> On Wed, Jun 10, 2020 at 11:38 AM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>> Dears,
>>
>>
>>
>> Please advise on that asap and confirm if you can find and ship the
>> missing item and ship it
>>
>>
>>
>> Thanks,
>>
>> Amani
>>
>>
>>
>> On Sat, Jun 6, 2020 at 8:32 AM Michaela Manibo <
>> [email-masked]> wrote:
>>
>> Team,
>>
>> Please assist on this missing item ASAP.  THis order has been for two
>> month now. Please advise as the customer is so mad about it now.  The item
>> is out of stock so we cannot place a new order.
>>
>> Customer refused  the store credit  as a refund for this.
>>
>> @Hussain Firoz Miyagamwala <[email-masked]>
>> please help on this case.
>>
>> Thanks
>>
>>
>>
>>
>>
>>
>> On Sun, May 24, 2020 at 12:12 PM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>> Hi Team,
>>
>>
>>
>> May we have an update on this case, please?
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, May 16, 2020 at 6:37 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> The customer ordered the item below, it should be in a box with 12 packs
>> but customer only got 1 pack.
>>
>>
>>
>>
>> 200266212_1
>>
>> AEWP-PACK-2-ROSE
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=792339>
>>
>> Pure Elements - Rose Natural Water Wipes 12 x 64 (768 Wipes)
>>
>>
>>
>>
>>
>> This is what the customer got instead
>>
>>
>>
>>
>>
>> Please check and do the needful
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>