Subject: Re: Missing items - 600817410// SKU:L-TCTL-5025404004442// STE-8066_Orange
From: Mary Anne Agapito <[email-masked]>
To: Syed Yakoob <[email-masked]>, Mamdouh Younes <[email-masked]>, "Outbound.fc" <[email-masked]>
Cc: "inventory.fc" <[email-masked]>, "Inbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Karthik Sankar <[email-masked]>, Mohammed Ali Naji Almahdi <[email-masked]>, John Garcia <[email-masked]>, Asad <[email-masked]>
Date: Wed, 17 Jun 2020 16:47:53 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Any update on this case, please?

We need an urgent update.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jun 3, 2020 at 4:35 PM Syed Yakoob <[email-masked]> wrote:

> +inventory.fc <[email-masked]> +Inbound.fc
> <[email-masked]> can you please check in this matter
> For order 600817410_3 item # 757973 supposed to be a pack of 12 but
> customer received only 1 piece of it. Available inventory also not complete.
> For order  600817410_2 item # 910046 checked the missing part but from the
> picked location I couldn't find. @Mamdouh Younes <[email-masked]> can
> you please help with this.
>
> Best Regards,
>
> ᐧ
>
> On Wed, 3 Jun 2020 at 09:11, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please respond, the customer is very upset that this issue is taking so
>> long.
>>
>> Need your support on this. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Tue, Jun 2, 2020 at 6:13 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Any update on this?
>>>
>>> Please advise. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Tue, Jun 2, 2020 at 9:23 AM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> May we have an update on this case, please?
>>>>
>>>> The customer is asking for a refund now and doesn't want to hang up
>>>> unless resolved.
>>>>
>>>> Please respond. Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Thu, May 21, 2020 at 11:26 AM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> The customer ordered the following items but didn't receive it
>>>>> completely.
>>>>>
>>>>> For the item below -  the customer only received 1 pack when it should
>>>>> be a pack of 12
>>>>>
>>>>>
>>>>> 600817410_3 TCTL-5025404004442
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=757973> Kandoo
>>>>> - Aqua Flushable Wipes - 50 Wipes, Pack Of 12 1
>>>>>
>>>>> and for this one, the broom is missing
>>>>>
>>>>>
>>>>> 600817410_2 STE-8066_Orange
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=910046> Kress
>>>>> Kleen - Foldable Dust Pan & Broom Set
>>>>>
>>>>>
>>>>> Kindly check and do the needful. Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>