Subject: Re: Missing Item - 200266212_1 // SKU: AEWP-PACK-2-ROSE
From: Mary Anne Agapito <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Amani Bani Odeh <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ekta Jesswani <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, customer care <[email-masked]>, Michaela Manibo <[email-masked]>, "Asad ." <[email-masked]>
Date: Wed, 17 Jun 2020 16:43:55 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Any update on this, please?

The item is out of stock, please create the CRA to raise a refund.

This is long overdue, please help us resolve the issue.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jun 14, 2020 at 2:34 PM Asad . <[email-masked]> wrote:

> Team please update on this case.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
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> *From: *Amani Bani Odeh <[email-masked]>
> *Date: *Sunday, 14 June 2020 at 11:56 AM
> *To: *Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <
> [email-masked]>, Ekta Jesswani <[email-masked]>,
> Hussain Firoz Miyagamwala <[email-masked]>
> *Cc: *Mary Anne Agapito <[email-masked]>, "Azharuddin Kalamuddin
> (R3PL)" <[email-masked]>, customer care <
> [email-masked]>, Asad <[email-masked]>, Michaela Manibo <
> [email-masked]>
> *Subject: *Re: Missing Item - 200266212_1 // SKU: AEWP-PACK-2-ROSE
>
>
>
> Dears,
>
>
>
> Please update today if this can't be found to proceed with a new order.
>
>
>
> Thanks,
>
> Amani
>
>
>
> On Wed, Jun 10, 2020 at 11:38 AM Amani Bani Odeh <[email-masked]>
> wrote:
>
> Dears,
>
>
>
> Please advise on that asap and confirm if you can find and ship the
> missing item and ship it
>
>
>
> Thanks,
>
> Amani
>
>
>
> On Sat, Jun 6, 2020 at 8:32 AM Michaela Manibo <
> [email-masked]> wrote:
>
> Team,
>
> Please assist on this missing item ASAP.  THis order has been for two
> month now. Please advise as the customer is so mad about it now.  The item
> is out of stock so we cannot place a new order.
>
> Customer refused  the store credit  as a refund for this.
>
> @Hussain Firoz Miyagamwala <[email-masked]>
> please help on this case.
>
> Thanks
>
>
>
>
>
>
> On Sun, May 24, 2020 at 12:12 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> May we have an update on this case, please?
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sat, May 16, 2020 at 6:37 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> The customer ordered the item below, it should be in a box with 12 packs
> but customer only got 1 pack.
>
>
>
>
> 200266212_1
>
> AEWP-PACK-2-ROSE
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=792339>
>
> Pure Elements - Rose Natural Water Wipes 12 x 64 (768 Wipes)
>
>
>
>
>
> This is what the customer got instead
>
>
>
>
>
> Please check and do the needful
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>