Subject: Re: Missing item: 200288724 // BarqExpress::5132288849
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Wed, 17 Jun 2020 16:38:59 +0400
List-Id: <ccteam.mumzworld.com>

Dear Zubair,

This is an urgent order, can your driver deliver it today or tomorrow?
It is in Riyadh only

Make sure to get a signature of delivery

On Wed, Jun 17, 2020 at 4:37 PM Zubair Wahid <[email-masked]> wrote:

> This is available with this. We can dispatch it
> @Hussain Firoz Miyagamwala <[email-masked]> do we dispatch it on
> the same AWB or will you provide a new one?
> Thanks
> Zubair
>
>
> On Wed, Jun 17, 2020 at 1:38 PM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please update urgently. 1 item is missing, @Zubair Wahid
>> <[email-masked]>  please update urgently.
>>
>>
>> MD-516212003
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=223422> Cybex
>> - Priam Frame All Terrain Matt Black
>>
>> Regards
>>
>> On Thu, Jun 11, 2020 at 3:17 PM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Please update urgently, customer is following up-
>>>
>>> item  MD-516212003 is missing.
>>>
>>> Regards
>>>
>>>
>>> On Wed, Jun 3, 2020 at 4:18 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mahmoud,
>>>>
>>>> Thank you for the clarification.
>>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor
>>>> (R3PL) <[email-masked]> @Azharuddin Kalamuddin (R3PL)
>>>> <[email-masked]>  - please check the warehouse,
>>>> only 1 has been given to the courier.
>>>>
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Wed, Jun 3, 2020 at 3:57 PM Mahmoud Omar <[email-masked]> wrote:
>>>>
>>>>> Hi ,
>>>>>
>>>>>
>>>>>
>>>>> We only picked up one item and delivered it to the client as well , so
>>>>> if any other items should deliver to the clinet  kindly check with the
>>>>> warehouse because we only received one item and you will find the shipment
>>>>> details who entered on our system from your side show  1 item also .
>>>>>
>>>>>
>>>>>
>>>>> Regards ,
>>>>>
>>>>>
>>>>>
>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>> *Sent:* Wednesday, June 3, 2020 2:27 PM
>>>>> *To:* Mahmoud Omar
>>>>> *Cc:* Hussain Firoz Miyagamwala; Azharuddin Kalamuddin (R3PL); Zubair
>>>>> Wahid; customer care; Samiya Sheikh
>>>>> *Subject:* Re: Missing item: 200288724 // BarqExpress::5132288849
>>>>>
>>>>>
>>>>>
>>>>> Hi Mahmoud,
>>>>>
>>>>>
>>>>>
>>>>> Just to clarify, does it mean the missing item was delivered today?
>>>>>
>>>>>
>>>>>
>>>>> As per the customer, she only received 1 item before instead of 2 like
>>>>> what she ordered.
>>>>>
>>>>>
>>>>>
>>>>> Please confirm. Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 3, 2020 at 2:36 PM Mahmoud Omar <[email-masked]> wrote:
>>>>>
>>>>> Shipment has been delivered .
>>>>>
>>>>>
>>>>>
>>>>> Best ,
>>>>>
>>>>>
>>>>>
>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>> *Sent:* Wednesday, June 3, 2020 1:16 PM
>>>>> *To:* Hussain Firoz Miyagamwala; Azharuddin Kalamuddin (R3PL);
>>>>> Mahmoud Omar
>>>>> *Cc:* Zubair Wahid; customer care; Samiya Sheikh
>>>>> *Subject:* Re: Missing item: 200288724 // BarqExpress::5132288849
>>>>>
>>>>>
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> May we have an update this case, please?
>>>>>
>>>>>
>>>>>
>>>>> The customer keeps on follow up.
>>>>>
>>>>>
>>>>>
>>>>> Please advise. Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>>
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sun, May 31, 2020 at 2:03 PM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> Please confirm how many packages were handed to the courier.
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>>
>>>>>
>>>>> On Sat, May 30, 2020 at 11:10 PM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> Kindly confirm how many packages this order has been shipped in.
>>>>>
>>>>>
>>>>>
>>>>> The customer ordered 2 items SKU:   MD-516212003 but received only 1.
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>>