Subject: Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
From: Yaseen Shaqra <[email-masked]>
To: Eugene Mugisa <[email-masked]>
Cc: Asad <[email-masked]>, Mohit Caleb <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Returns.fc" <[email-masked]>, "Outbound.fc" <[email-masked]>, Radwa Ali <[email-masked]>, Taqwa Ali <[email-masked]>, Mostafa saad <[email-masked]>, Omar Ismail <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Samiya Sheikh <[email-masked]>, Naib Khan <[email-masked]>, Vipin Raj <[email-masked]>, Syed Yakoob <
Date: Wed, 17 Jun 2020 15:03:52 +0400
List-Id: <ccteam.mumzworld.com>

Hi Eugene,

Please note that we have placed a new order, please arrange the
delivery and the collection at the same time

600898195

On Tue, Jun 16, 2020 at 10:08 AM Eugene Mugisa <[email-masked]> wrote:

> Hello @Yaseen Shaqra <[email-masked]>
>
>
>
> If customer asked for a different colour then please place a new order and
> we will collect the incorrect one.
>
>
>
> Please place the order and confirm here once done.
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Tuesday, June 16, 2020 10:01 AM
> *To:* Asad . <[email-masked]>
> *Cc:* Mary Anne Agapito <[email-masked]>; Returns.fc <
> [email-masked]>; Outbound.fc <[email-masked]>; Radwa
> Ali <[email-masked]>; Taqwa Ali <[email-masked]>; Mostafa saad <
> [email-masked]>; Omar Ismail <[email-masked]>; Ekta Jesswani
> <[email-masked]>; Amir Julkarnain <[email-masked]>; customer
> care <[email-masked]>; lastmile <[email-masked]>; Samiya
> Sheikh <[email-masked]>; Naib Khan <[email-masked]>; Mohit
> Caleb <[email-masked]>; Vipin Raj <[email-masked]>; Syed Yakoob
> <[email-masked]>
> *Subject:* Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N
> Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>
>
>
> Hi Asad,
>
>
>
> Please we need your support, the customer is following up daily
>
>
>
>
>
>
>
>
>
>
>
> On Sun, Jun 14, 2020 at 9:22 AM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Kindly update if the correct color is available urgently.
>
>
>
> Regards
>
>
>
> On Thu, Jun 11, 2020 at 11:31 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> The customer called again, she doesn't want the item to be collected
> without giving her the right item at the same time.
>
>
>
> Please helps us resolve the issue once and for all. The customer is about
> to give birth anytime soon.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Thu, Jun 11, 2020 at 8:14 AM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Please note that the customer received the missing part, but it is the
> wrong color, the customer ordered Purple and gray and she received black
> and grey
>
>
>
> Kindly check and advise
>
>
>
>
>
> On Mon, Jun 8, 2020 at 12:19 PM Naib Khan <[email-masked]> wrote:
>
> Asad, this is a missing item, and the system gives me information that the
> item handed over to jeebly should I need to push courier to delivered on
> priority basis because of its super delay.
>
>
>
>
>
> Regards.
>
> Naib
>
>
>
>
>
> On Mon, 8 Jun 2020 at 12:02, Asad . <[email-masked]> wrote:
>
> Naib, Why are we asking Jeebly to update CS team directly? And what
> information did we get from Jeebly? Do you think it was useful?
>
>
>
> You said its collected and they also said its collected. What we need is
> to pickup the phone, talk to Jeebly team for this shipments and get an
> estimated delivery date. Once you have the delivery date inform CS.
>
>
>
> As a learning I see 2 issues … I hope we will learn and fix
>
>
>
>    - Don’t ask unclear questions on the emails
>    - And dont add people on the email for the sake of just  passing the
>    responsibility.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
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> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
>
>
> *From: *Taiba <[email-masked]>
> *Date: *Monday, 8 June 2020 at 11:39 AM
> *To: *Naib Khan <[email-masked]>, Radwa Ali <[email-masked]>
> *Cc: *Taqwa Ali <[email-masked]>, Mohit Caleb <[email-masked]>,
> Mostafa saad <[email-masked]>, Omar Ismail <[email-masked]>,
> Vipin Raj <[email-masked]>, Mary Anne Agapito <[email-masked]>,
> "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>,
> Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>,
> customer care <[email-masked]>, Yaseen Shaqra <
> [email-masked]>, Asad <[email-masked]>, Samiya Sheikh <
> [email-masked]>, lastmile <[email-masked]>, "Returns.fc" <
> [email-masked]>
> *Subject: *Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N
> Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>
>
>
>
>
> Hi Mostafa,
>
>
>
> Order has not been picked up by Jeebly.
>
>
>
> *Taiba Asghar*
> Key Account Executive
>
> *Error! Filename not specified.* <http://www.jeebly.com/>
>
>
>
> *JEEBLY LLC*
>
> Facility # 4D | Plot 365-405 | Al Quoz Industrial Area - 1
>
> Dubai | United Arab Emirates
>
> t: +971 800 533259
>
> m: +971 52 314 8509
>
> e: [email-masked] <[email-masked]>
>
>
>
> *www.jeebly.com* <http://www.jeebly.com/>
>
> *Error! Filename not specified.* <https://www.facebook.com/jeeblynow/>   *Error!
> Filename not specified.* <https://www.linkedin.com/company/jeeblynow>   *Error!
> Filename not specified.* <https://twitter.com/jeeblynow1?lang=en>   *Error!
> Filename not specified.*
> <https://www.youtube.com/channel/UCT9FS4UDGhD2jNdyhA_5yFw>   *Error!
> Filename not specified.* <https://www.instagram.com/jeeblynow/?hl=en>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
> ------------------------------
>
> *From:* Naib Khan <[email-masked]>
> *Sent:* Monday, June 8, 2020 12:28 PM
> *To:* Radwa Ali <[email-masked]>; Taiba <[email-masked]>
> *Cc:* Taqwa Ali <[email-masked]>; Mohit Caleb <[email-masked]>;
> Mostafa saad <[email-masked]>; Omar Ismail <[email-masked]>;
> Vipin Raj <[email-masked]>; Mary Anne Agapito <[email-masked]>;
> Outbound.fc <[email-masked]>; Syed Yakoob <[email-masked]>;
> Ekta Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>;
> customer care <[email-masked]>; Yaseen Shaqra <
> [email-masked]>; Asad <[email-masked]>; Samiya Sheikh <
> [email-masked]>; lastmile <[email-masked]>; Returns.fc <
> [email-masked]>
> *Subject:* Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N
> Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>
>
>
> Hi Radwa,
>
>
>
> The order shipped yesterday with Jeebly.
>
>
>
> @Taiba Asghar <[email-masked]> please assist the status of the order AWB
> JB273570 .
>
>
>
> Regards.
>
> Naib
>
>
>
>
>
> On Mon, 8 Jun 2020 at 10:51, Radwa Ali <[email-masked]> wrote:
>
> Hi All,
>
> Please share shipping details.
>
> Customer is following up. Again.
>
> *Radwa Ali*
>
>
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
>
>
> On Sun, Jun 7, 2020 at 10:25 AM Taqwa Ali <[email-masked]> wrote:
>
> Dear Team
>
>
>
> Please reship urgently
>
>
>
> Regards
>
> Taqwa
>
>
>
>
>
> On Sun, Jun 7, 2020 at 9:51 AM Mohit Caleb <[email-masked]> wrote:
>
> Thanks, Omar.
>
> Item has been prepared for Re-Ship.
>
> @Mostafa saad <[email-masked]> - Kindly ship on urgent basis
>
> *Error! Filename not specified.*ᐧ
>
>
>
> On Sun, Jun 7, 2020 at 9:47 AM Omar Ismail <[email-masked]> wrote:
>
> Hi Mohit,
>
>
>
> Item found and handed over to Vipin.
>
>
>
> @Vipin Raj <[email-masked]> , Please proceed
>
>
>
> *Thanks,*
>
>
>
> *Omar Ismail | Mumzworld Services*
>
> *Email**: [email-masked]* <[email-masked]>
>
>
>
>
>
>
>
> On Sat, Jun 6, 2020 at 7:54 PM Mohit Caleb <[email-masked]> wrote:
>
> Hello Mary,
>
> To solve this issue we must know how many packages customer has received
> as this was packed into two packages.
> @Mostafa saad <[email-masked]> - Please check how many packages
> were sent from our end,
>
> @Omar Ismail <[email-masked]> - Could you please check our stocks if
> all bundles are intact
>
> *Error! Filename not specified.*ᐧ
>
>
>
> On Fri, Jun 5, 2020 at 5:06 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> May we have an update on this case, please?
>
>
>
> The customer is on the line again and very upset that up until now she
> didn't receive the missing items.
>
>
>
> We need an urgent update, please respond.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
>
>
> On Thu, Jun 4, 2020 at 10:02 AM <[email-masked]> wrote:
>
> Hi @Mohit Caleb <[email-masked]> @Mostafa saad
> <[email-masked]> and @Umang Mehrotra <[email-masked]>,
>
> The customer has been following up non stop and we have sent multiple
> emails.
>
> She received 1 out of 2 boxes and this item is 999.00 AED.
>
> Please provide a solution, Did we locate the item or should we create a
> new order and the item is lost ?
>
> @Veronique Bachmann <[email-masked]> @[email-masked]
> <[email-masked]> @Amir Julkarnain <[email-masked]>,
>
> Please check this as we have been escalating since the 26th of May for an
> item that is shipped and delivered in UAE.
>
> We need an answer. this is Urgent and the customer is fed up with
> following up.
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Samiya Sheikh <[email-masked]>
> *Sent:* Wednesday, June 3, 2020 12:09 PM
> *To:* Mostafa saad <[email-masked]>; Mohit Caleb <
> [email-masked]>; lastmile <[email-masked]>; Outbound.fc <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Yaseen Shaqra <
> [email-masked]>
> *Subject:* Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N
> Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>
>
>
> Hi Team,
>
>
>
> @Mostafa saad <[email-masked]> @Mohit Caleb <[email-masked]>
>  @lastmile <[email-masked]> the customer cannot wait anymore.
> please update asap.
>
>
>
> Regards
>
>
>
> On Wed, Jun 3, 2020 at 12:04 PM Samiya Sheikh <[email-masked]>
> wrote:
>
> Hi Mostafa and Mohit,
>
>
>
> Kindly update urgently asap.
>
>
>
> Regards
>
>
>
> On Mon, Jun 1, 2020 at 1:47 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Mostafa and Mohit,
>
>
>
> Please check and update us, the customer is following up again
>
>
>
> On Wed, May 27, 2020 at 5:45 PM Michaela Manibo <
> [email-masked]> wrote:
>
> Dear Mostafa,
>
> @Outbound.fc <[email-masked]>
>
> Please check this order asap as the customer is following it up
>
> Thanks!
>
> *Error! Filename not specified.*
>
>
>
>
>
> On Wed, May 27, 2020 at 9:50 AM Mari Ibasan (CW.Accounts) <
> [email-masked]> wrote:
>
> Dear Team,
>
>
>
> Please find attached proof of delivery signed and sealed by your warehouse
> team. It is 2 boxes and bundled together, not separated. Cannot be missed.
> We suggest you to check from your warehouse.
>
>
>
> ALL THE BUNDLE WE ARE DELIVERING TO YOUR WAREHOUSE IS HIGHIGHTED FOR YOU
> TO KNOW THAT IS BUNDLED ITEM.
>
>
>
>
>
>
>
>
>
>
>
> *From:* Michaela Manibo <[email-masked]>
> *Sent:* Tuesday, May 26, 2020 6:57 PM
> *To:* [email-masked]; [email-masked]; Mari Ibasan
> (CW.Accounts) <[email-masked]>; Hamid Reza <[email-masked]>;
> Account <[email-masked]>; [email-masked]
> *Cc:* customer care <[email-masked]>; lastmile <
> [email-masked]>; Karthik Sankar <[email-masked]>
> *Subject:* Re: 600854918_2- Missing Double Stroller ||babytrend - Sit N
> Stand Double Stroller + Flex-Loc Infant Car Seat - Elixer
>
>
>
> Team,
>
>
> POMUMZ_DXB195058
>
>   Please check as the customer has not received the stroller.   As per
> customer,
>
> BNDL-SS76715+CS31715
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405>
>
> SitNStand Double Stroller +Flex-Loc Infant Car Seat - Elixer
>
>
>
>
>
> *Regarding this item” babytrend - Sit N Stand Double Stroller + Flex-Loc
> Infant Car Seat - Elixer.I received only Flex-Loc Infant Car SeatThere is
> no Double Stroller *
>
> @Karthik Sankar <[email-masked]>  please assist.
>
> Thanks
>
>
> *Error! Filename not specified.*
>
>
>
>
>
> On Tue, May 26, 2020 at 4:55 PM Tarek El-Far <[email-masked]> wrote:
>
> Hi Michaela
>
>
>
> Please advise the PO number
>
> Regards
>
>
>
> Tarek El-Far
>
> General Manager
>
> TAMA L.L.C.
>
> +971 555 99 1010
>
>
>
> On 26 May 2020, at 16:53, Michaela Manibo <[email-masked]>
> wrote:
>
> 
>
> Team,
>
> Please check as the customer has not received the stroller.   As per
> customer,
>
> BNDL-SS76715+CS31715
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=635405>
>
> SitNStand Double Stroller +Flex-Loc Infant Car Seat - Elixer
>
>
>
>
>
> *Regarding this item” babytrend - Sit N Stand Double Stroller + Flex-Loc
> Infant Car Seat - Elixer.I received only Flex-Loc Infant Car SeatThere is
> no Double Stroller *
>
>
>
>
>
> Please advise ASAP.
>
> Thanks!
>
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> --
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> *Error! Filename not specified.*
>
> --
> You received this message because you are subscribed to the Google Groups
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> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-_qyAGWXFmSRP5N2c73FrkSSJPQxujzntooZ6p7r%2B_OJQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
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>
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> To view this discussion on the web visit
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> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/VI1PR02MB3069126873270DD554C892BCA2850%40VI1PR02MB3069.eurprd02.prod.outlook.com?utm_medium=email&utm_source=footer>
> .
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> --
> You received this message because you are subscribed to the Google Groups
> "lastmile" group.
> To unsubscribe from this group and stop receiving emails from it, send an
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> To view this discussion on the web visit
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> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CADpSfAAXYNhgWG32q0EO6TbLB4iJboS1Bss%2B%3DmNZGZKRXRpURQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
> .
>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE