Subject: Re: SO#100138890 - AWB# 70795205
From: Zubair Wahid <[email-masked]>
To: Taqwa Ali <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: Anas nazzal <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>
Date: Wed, 17 Jun 2020 13:12:00 +0300
List-Id: <ccteam.mumzworld.com>

Hi Taqwa
Can you please share the AWB for this order, which courier was it assigned
to?

Thanks
Zubair

On Wed, Jun 17, 2020 at 1:09 PM Taqwa Ali <[email-masked]> wrote:

> Dear Team
>
> Kindly update, CM is following up
>
> Regards
> Taqwa
>
> On Sun, Jun 14, 2020 at 11:32 AM DXB CS <[email-masked]> wrote:
>
>> Dear Ansa,
>>
>>
>>
>> We do not have update for subject shipment .
>>
>> Checking with concern team ,
>>
>>
>>
>> Regards,
>>
>> Anita D’souza
>>
>> Customer Service Team
>>
>> Mobile No: +971-504248925
>>
>>
>>
>>
>> .
>>
>> *DISCLAIMER: The content of this email is confidential and intended for
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>>
>>
>>
>>
>>
>> *From:* Anas nazzal [mailto:[email-masked]]
>> *Sent:* Sunday, June 14, 2020 11:21 AM
>> *To:* DXB CS <[email-masked]>
>> *Cc:* Zubair Wahid <[email-masked]>; KSA Lastmile <
>> [email-masked]>; customer care <[email-masked]>
>> *Subject:* Re: SO#100138890 - AWB# 70795205
>>
>>
>>
>> Dear Team,
>>
>>
>>
>> Kindly arrange an urgent delivery to the subject order as he called again
>> to follow up.
>>
>>
>>
>> Best regards,
>>
>> Anas Nazzal
>>
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
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>>
>>
>>
>> On Fri, Jun 12, 2020 at 12:01 PM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>> Hi Zubair,
>>
>>
>>
>> Please disregard the previous email. Apologies, I have overlooked the
>> tracker.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Fri, Jun 12, 2020 at 11:20 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>> Hi Zubair,
>>
>>
>>
>> This shipment didn't move since April 26.
>>
>>
>>
>> There are 7 items in RIY warehouse, the customer refused GC or refund, he
>> wants the item as it is a gift.
>>
>>
>>
>> SKU: KSA-JUM-HS01-COMP-NK-RD+LG-RED-CS
>>
>>
>>
>>
>>
>>
>> To rectify the issue, new order was created. Please ship it to another
>> courier, the customer doesn't want Naqel again.
>> 600892222
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Tue, Jun 9, 2020 at 11:48 AM Radwa Ali <[email-masked]> wrote:
>>
>> Hi Team,
>>
>> Please contact Naqel and advise with updates as the customer keeps
>> following up.
>>
>> This has been shipped since April 26th and has no updates since it was
>> picked up.
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>>
>