Subject: Re: SO#100138890 - AWB# 70795205
From: Taqwa Ali <[email-masked]>
To: DXB CS <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Zubair Wahid <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>
Date: Wed, 17 Jun 2020 14:09:42 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team

Kindly update, CM is following up

Regards
Taqwa

On Sun, Jun 14, 2020 at 11:32 AM DXB CS <[email-masked]> wrote:

> Dear Ansa,
>
>
>
> We do not have update for subject shipment .
>
> Checking with concern team ,
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
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> *From:* Anas nazzal [mailto:[email-masked]]
> *Sent:* Sunday, June 14, 2020 11:21 AM
> *To:* DXB CS <[email-masked]>
> *Cc:* Zubair Wahid <[email-masked]>; KSA Lastmile <
> [email-masked]>; customer care <[email-masked]>
> *Subject:* Re: SO#100138890 - AWB# 70795205
>
>
>
> Dear Team,
>
>
>
> Kindly arrange an urgent delivery to the subject order as he called again
> to follow up.
>
>
>
> Best regards,
>
> Anas Nazzal
>
>
>
>
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>
> On Fri, Jun 12, 2020 at 12:01 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Zubair,
>
>
>
> Please disregard the previous email. Apologies, I have overlooked the
> tracker.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Fri, Jun 12, 2020 at 11:20 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Zubair,
>
>
>
> This shipment didn't move since April 26.
>
>
>
> There are 7 items in RIY warehouse, the customer refused GC or refund, he
> wants the item as it is a gift.
>
>
>
> SKU: KSA-JUM-HS01-COMP-NK-RD+LG-RED-CS
>
>
>
>
>
>
> To rectify the issue, new order was created. Please ship it to another
> courier, the customer doesn't want Naqel again.
> 600892222
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, Jun 9, 2020 at 11:48 AM Radwa Ali <[email-masked]> wrote:
>
> Hi Team,
>
> Please contact Naqel and advise with updates as the customer keeps
> following up.
>
> This has been shipped since April 26th and has no updates since it was
> picked up.
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
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>