Subject: Re: Shows Delivered But Not Received - 600880092_1// awb: GHAZANFAR ALI
From: Mostafa saad <[email-masked]>
To: Clearway Express <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Eugene Mugisa <[email-masked]>, Uae Lastmile <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>
Date: Wed, 17 Jun 2020 12:26:40 +0400
List-Id: <ccteam.mumzworld.com>

@Mary Anne Agapito <[email-masked]>  Please check and share your
feedback.

Regards

Mostafa Saad
Last Mile  Mumzworld

On Tue, Jun 16, 2020 at 10:59 PM Clearway Express <[email-masked]>
wrote:

> Dear Mustafa,
>
> We have checked with the customer and she have received the order but she
> have not received items she ordered. Customer has shared the following with
> me.
>
> Hope this will be helpful to fix the complain.
>
> On Tue, 16 Jun 2020, 16:04 Mostafa saad, <[email-masked]> wrote:
>
>> @Clearway Express <[email-masked]>  This is the last time I
>> will ask for this your feedback.
>>
>> if we didn't receive any update we will update this order as lost
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Tue, Jun 16, 2020 at 3:45 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi team,
>>>
>>> The customer called again to follow up.
>>>
>>> May we have an update Today? The customer is upset about the delay. The
>>> shipment shows shipped on 8th June yet undelivered until Today.
>>>
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Sun, 14 Jun 2020 at 09:03, Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> @Clearway Express <[email-masked]>  Please share your
>>>> feedback.
>>>>
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> LM Supervisor at Mumzworld
>>>>
>>>>
>>>> On Fri, Jun 12, 2020 at 3:14 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> The customer was very upset, it shows delivered but no one came to
>>>>> deliver.
>>>>>
>>>>> Please ensure the delivery tomorrow without any fail.
>>>>>
>>>>> @Mostafa saad <[email-masked]>  -  please assist.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>