Subject: Re: Missing items 600884125
From: Hyacinth Joyce <[email-masked]>
To: [email-masked], [email-masked], Jeffin Joy <[email-masked]>, "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>, Mohit Caleb <[email-masked]>
Cc: Mostafa Said <[email-masked]>, Radwa Ali <[email-masked]>, Anas nazzal <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Wed, 17 Jun 2020 11:38:11 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer called to follow up and informed that he did not receive the
stroller connectors. Please see the below images for your reference.

600884125 BNDL-MZ-TWIN-BB1-AWL-BB1-AWL-BB1-AWL-BB5
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1106196> Bumble
& Bird - Robin Separable Twin Travel Stroller - Black 1

Kindly check and advise ASAP. The customer needs the item urgently for him
to use the item.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 15 Jun 2020 at 13:10, Yaseen Shaqra <[email-masked]> wrote:

> Hi Mostafa,
>
> Please update us on the case, the customer called to follow up
>
> On Thu, Jun 11, 2020 at 11:34 AM Radwa Ali <[email-masked]> wrote:
>
>> Hi Mostafa.
>> Please find the attached photo shared by the cst.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Mon, Jun 8, 2020 at 1:20 AM Mostafa Said <[email-masked]>
>> wrote:
>>
>>> Hello Anas,
>>>
>>> Please could you as the customer the send picture of what she received?
>>> and please ask if she received the item missing pcs or she didn't
>>> receive it at all?
>>>
>>> On Sun, Jun 7, 2020 at 6:06 PM Anas nazzal <[email-masked]> wrote:
>>>
>>>> Dear Team,
>>>>
>>>> The subject order has been delivered to the customer without  -One set
>>>> of Bumble & Bird Twin Travel Stroller Connectors as the customer confirmed,
>>>> Kindly assist .
>>>>
>>>> Best Regards,
>>>> Anas Nazzal
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>>> www.avast.com
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>> <#m_4847802376762970450_m_-8828206590832323118_m_-2185490948055198490_m_646936078256323113_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>>
>>>
>>>
>>> --
>>>
>>>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>