Subject: Re: Missing Package Undelivered - Order No. 600828978 / AWB JB232606
From: Hyacinth Joyce <[email-masked]>
To: "Returns.fc" <[email-masked]>, Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Wed, 17 Jun 2020 10:23:21 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

We have placed a new order - so  600897922

This is long overdue and we can't let the customer wait any longer.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 14 Jun 2020 at 13:47, Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> Please update urgently.
>
> This is an April UAE order.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sat, 13 Jun 2020 at 11:34, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi team,
>>
>> Please update asap.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Thu, 11 Jun 2020 at 13:57, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> Please update urgently.
>>>
>>> The order was shipped on 4th May in 2 packages and as per the courier
>>> company, they have returned 1 package.
>>>
>>>
>>> Kindly check and let us know is reshipped was processed.
>>>
>>> The customer is very disappointed about the delay.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Thu, 28 May 2020 at 10:09, <[email-masked]> wrote:
>>>
>>>> Hi @Denmark A <[email-masked]> and @Mostafa saad
>>>> <[email-masked]>,
>>>>
>>>> Please advise ?
>>>>
>>>> Customer is following up again and this was not shipped.
>>>>
>>>> Also, she received one out of two boxes from the courier and the second
>>>> was out of delivery area ?
>>>> Best Regards,
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Yaseen Shaqra <[email-masked]>
>>>> *Sent:* Sunday, May 17, 2020 2:43 PM
>>>> *To:* Umang Mehrotra <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Denmark A <[email-masked]>
>>>> *Cc:* Hyacinth Joyce <[email-masked]>; Hammad <[email-masked]>;
>>>> customer care <[email-masked]>; Mostafa saad <
>>>> [email-masked]>; Eugene Mugisa <[email-masked]>; Farooq
>>>> <[email-masked]>
>>>> *Subject:* Re: Missing Package Undelivered - Order No. 600828978 / AWB
>>>> JB232606
>>>>
>>>>
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> Please confirm if you received the shipment
>>>>
>>>>
>>>>
>>>> @Denmark A <[email-masked]> @Mostafa saad
>>>> <[email-masked]>  Please do the needful to reship the
>>>> shipment
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sat, May 16, 2020 at 11:07 AM Farooq <[email-masked]> wrote:
>>>>
>>>> Hi Joyce -  We have RTO 1 Package under - JB232606 on 5th May due to no
>>>> service zone.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>>
>>>>
>>>> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>>>>
>>>> [email-masked] | +971504330629
>>>>
>>>> [image:
>>>> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>>>>
>>>>
>>>> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
>>>> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai,
>>>> UAE.
>>>>
>>>>
>>>> ------------------------------
>>>>
>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>> *Sent:* Saturday, May 16, 2020 10:52 AM
>>>> *To:* Farooq <[email-masked]>; Hammad <[email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Mostafa saad <
>>>> [email-masked]>; Eugene Mugisa <[email-masked]>
>>>> *Subject:* Missing Package Undelivered - Order No. 600828978 / AWB
>>>> JB232606
>>>>
>>>>
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> The customer called to follow up and informed that she only received 1
>>>> package that says 1 out of 2.
>>>>
>>>>
>>>>
>>>> On the system shows that 2 packages were shipped.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Please check and arrange delivery of the remaining package ASAP.
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>>
>>>> Customer Care Representative
>>>>
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> Best Regards,
>>>>
>>>> *Yaseen Shaqra*
>>>>
>>>> Customer Care Representative
>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>>>  w: www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>