Subject: RE: [SPAM] Re: Order #600822609 // Sku :BLC-SMF02PBUK // Name :Smeg - Stand Mixer - Pastel Blue // Missing Part
From: Naveed Aftab <[email-masked]>
To: Denmark A <[email-masked]>, Rashid Khan <[email-masked]>, Robert Gonzales <[email-masked]>, "Muhammad Aslam Haidar" <[email-masked]>
Cc: customer care <[email-masked]>, Returns.fc <[email-masked]>, Alina D'Souza <[email-masked]>, "Samran Iftikhar" <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Wed, 17 Jun 2020 06:10:31 +0000
List-Id: <ccteam.mumzworld.com>

Dear Denmark,

Our warehouse team have already clarified that the item was sealed (master pack), when picked up. Kindly check with your internal team.

Please see the attached email.

Regards,
Naveed

 NAVEED AFTAB

Direct Sales Executive
TEL: +9714 702 89 00 FAX: +9714 238 42 68
MOBILE: +971 58 901 30 03
WEB: www.betterlifeuae.com<https://www.betterlifeuae.com/>
ADDRESS: 11th Floor, Al Gurg Tower 3, Baniyas Road, P.O. Box 25441,  Dubai, United Arab Emirates
<https://www.facebook.com/BetterLifeUAE>  <https://twitter.com/betterlifeuae>      <http://www.youtube.com/user/BetterLifeUAE>      <http://www.pinterest.com/betterlifeuae/>

This e-mail message, including any attachments, is for the exclusive use of the addressee and contains confidential or privileged information. If you have received this message in error, please immediately notify the sender and delete this e-mail and any attachments.Any review, retransmission, disclosure, copying or modification is strictly forbidden. Easa Saleh Al Gurg Group LLC and its subsidiaries do not enter into contracts or contractual obligations via electronic mail, unless otherwise agreed in writing between parties concerned.

<https://esagdesignhub.ae/>

From: Denmark A [mailto:[email-masked]]
Sent: Wednesday, June 17, 2020 9:16 AM
To: Rashid Khan <[email-masked]>; Robert Gonzales <[email-masked]>; Naveed Aftab <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]>
Subject: [SPAM] Re: Order #600822609 // Sku :BLC-SMF02PBUK // Name :Smeg - Stand Mixer - Pastel Blue // Missing Part

Dear Vendor,

Please respond.

Regards,
Den mark

On Tue, Jun 16, 2020 at 5:06 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:missing_part_or_pieces
Comments :The item missing three standard accessories ( dough hook, flat beater, and edge beater)

We appreciate your support in this matter, Thank you.

Regards,
Den mark

Subject: Re: [SPAM] Order #600822609 MISSING ITEMS
From: Alina D'Souza <[email-masked]>
To: Marla Joy Laurico <[email-masked]>, Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Naveed Aftab <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>, Ekta Jesswani <[email-masked]>, Robert Gonzales <[email-masked]>
Date: Sun, 31 May 2020 09:00:21 +0000

Hi Denmark,

Please advise if we have the item and is it shipped to the customer

Regards,
Alina

On Sun, May 31, 2020 at 12:55 PM Marla Joy Laurico <[email-masked]<mailto:[email-masked]>> wrote:

   Dear all,

   Any update.

   Regards,

   Marla

   From: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
   Sent: Thursday, May 28, 2020 5:07 PM
   To: 'Naveed Aftab' <[email-masked]<mailto:[email-masked]>>; 'Mary Anne Agapito' <[email-masked]<mailto:[email-masked]>>
   Cc: 'Alina D'Souza' <[email-masked]<mailto:[email-masked]>>; 'Denmark A' <[email-masked]<mailto:[email-masked]>>; 'Umang Mehrotra' <[email-masked]<mailto:[email-masked]>>; 'Syed Yakoob' <[email-masked]<mailto:[email-masked]>>; 'customer care' <[email-masked]<mailto:[email-masked]>>; 'Shady Elgendy' <[email-masked]<mailto:[email-masked]>>; 'Mohamed Magdy' <[email-masked]<mailto:[email-masked]>>; 'Ekta Jesswani' <[email-masked]<mailto:[email-masked]>>; 'Mostafa saad' <[email-masked]<mailto:[email-masked]>>; 'Robert Gonzales' <[email-masked]<mailto:[email-masked]>>
   Subject: RE: [SPAM] Order #600822609 MISSING ITEMS

   HI Mary Anne,

   Please update, just getting worried about this issue.

   Regards,

   Marla

   From: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
   Sent: Thursday, May 28, 2020 1:30 PM
   To: 'Naveed Aftab' <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
   Cc: Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Syed Yakoob <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>; 'Robert Gonzales' <[email-masked]<mailto:[email-masked]>>
   Subject: RE: [SPAM] Order #600822609 MISSING ITEMS

   Dear Mary Anne,

   Please look into the attached mail by Naveed.

   The items has been collected by our team from Better Life warehouse.

   Kindly follow up at the warehouse.

   Regards,

   Marla

   From: Naveed Aftab <[email-masked]<mailto:[email-masked]>>
   Sent: Thursday, May 28, 2020 1:25 PM
   To: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
   Cc: Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Syed Yakoob <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>; Robert Gonzales <[email-masked]<mailto:[email-masked]>>
   Subject: RE: [SPAM] Order #600822609 MISSING ITEMS

   Dear Marla,

   Please refer to the attached email I sent yesterday with a reply from our warehouse team.

   Regards,

   Naveed

NAVEED AFTAB

Direct Sales Executive

TEL: +9714 702 89 00 FAX: +9714 238 42 68
MOBILE: +971 58 901 30 03

WEB: www.betterlifeuae.com<https://www.betterlifeuae.com>
ADDRESS: 11th Floor, Al Gurg Tower 3, Baniyas Road, P.O. Box 25441,  Dubai, United Arab Emirates

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fwww.facebook.com%2fBetterLifeUAE&umid=e6e28a38-7f8d-4cf7-a0ef-a39cc37daca5&auth=a158e80d8d3f07bc7b488564f2a83bcdfefca2e1-63e64fab434fccd0530208354427765a704ea483>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2ftwitter.com%2fbetterlifeuae&umid=e6e28a38-7f8d-4cf7-a0ef-a39cc37daca5&auth=a158e80d8d3f07bc7b488564f2a83bcdfefca2e1-93ecd80603ce8cf1b5b450b65a130dfd8be0b480>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.youtube.com%2fuser%2fBetterLifeUAE&umid=e6e28a38-7f8d-4cf7-a0ef-a39cc37daca5&auth=a158e80d8d3f07bc7b488564f2a83bcdfefca2e1-97dc953fca19d221f2ec8b526ed3ae76422d832a>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.pinterest.com%2fbetterlifeuae%2f&umid=e6e28a38-7f8d-4cf7-a0ef-a39cc37daca5&auth=a158e80d8d3f07bc7b488564f2a83bcdfefca2e1-ee4ab4401855d81c5bf1123e512a486b9aacf65d>

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   From: Marla Joy Laurico [mailto:[email-masked]]
   Sent: Thursday, May 28, 2020 1:11 PM
   To: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Naveed Aftab <[email-masked]<mailto:[email-masked]>>
   Cc: Alina D'Souza <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Syed Yakoob <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>; Robert Gonzales <[email-masked]<mailto:[email-masked]>>
   Subject: Re: [SPAM] Order #600822609 MISSING ITEMS

   Dear Naveed,

   Have thought we resolved this issue, Please lets not make our customer wait.

   regards,

   marla

      On May 28, 2020, at 1:09 PM, Mary Anne Agapito <[email-masked]<mailto:[email-masked]>> wrote:

      Hi Naveed,

      In relation to this case, is there any way that the missing accessories will be given instead of returning the mixer?

      The customer needs it urgently and this may resolve the issue in a faster way.

      Please advise if possible.

      Thank you

      Warm Regards,

      Mary Anne Agapito
      Customer Care Representative
      p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=www.mumzworld.com&umid=e6e28a38-7f8d-4cf7-a0ef-a39cc37daca5&auth=a158e80d8d3f07bc7b488564f2a83bcdfefca2e1-a152f428e92e9601202ef123547e61bcf06c5df9<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.mumzworld.com&umid=ec618a54-9a7e-47d8-8f1c-3057ac784d2a&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-0c654fad58f1caa68d04293a84464cfaea67bfc7>
      a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

       <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f:1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznkXE>

      On Thu, May 21, 2020 at 2:41 PM Mostafa saad <[email-masked]<mailto:[email-masked]>> wrote:

         @Alina D'Souza<mailto:[email-masked]>  Please add the CRA on the sheet with the details.

         Regards

         Mostafa Saad

         LM Supervisor at Mumzworld

         On Thu, May 21, 2020 at 2:31 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:

            Hi Team,

            CRA Created please arrange collection asap customer needs replacement

            CRA_AR_RE12129

            @Mostafa saad<mailto:[email-masked]> please arrange collection

            Regards,

            Alina

            On Wed, May 20, 2020 at 5:21 PM Naveed Aftab <[email-masked]<mailto:[email-masked]>> wrote:

               Dear Denmark,

               Thank you for sharing the purchase order number. Please note the item was picked up from our warehouse on 18th April 2020 and missing parts were reported well beyond the 15 days reporting window. However, I have requested our warehouse to look into this.

               Thanks & Regards,

               Naveed

NAVEED AFTAB

Direct Sales Executive

TEL: +9714 702 89 00 FAX: +9714 238 42 68
MOBILE: +971 58 901 30 03

WEB: www.betterlifeuae.com<https://www.betterlifeuae.com>
ADDRESS: 11th Floor, Al Gurg Tower 3, Baniyas Road, P.O. Box 25441,  Dubai, United Arab Emirates

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fwww.facebook.com%2fBetterLifeUAE&umid=ec618a54-9a7e-47d8-8f1c-3057ac784d2a&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-0bdd11208ca942e83d94fbf610e1abfd0b5de769>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2ftwitter.com%2fbetterlifeuae&umid=ec618a54-9a7e-47d8-8f1c-3057ac784d2a&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-69b69ddda9d8022e7347fcda8863330426ae4e3c>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.youtube.com%2fuser%2fBetterLifeUAE&umid=ec618a54-9a7e-47d8-8f1c-3057ac784d2a&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-f27c1958aa7871207871ec476b26f5300c3af289>

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=http%3a%2f%2fwww.pinterest.com%2fbetterlifeuae%2f&umid=ec618a54-9a7e-47d8-8f1c-3057ac784d2a&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-e3eb70a018792399a27a9a13b418f32cea00d39a>

This e-mail message, including any attachments, is for the exclusive use of the addressee and contains confidential or privileged information. If you have received this message in error, please immediately notify the sender and delete this e-mail and any attachments.Any review, retransmission, disclosure, copying or modification is strictly forbidden. Easa Saleh Al Gurg Group LLC and its subsidiaries do not enter into contracts or contractual obligations via electronic mail, unless otherwise agreed in writing between parties concerned.

<https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=https%3a%2f%2fesagdesignhub.ae&umid=ec618a54-9a7e-47d8-8f1c-3057ac784d2a&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-91b6a093962e0af5c212c1a69cb0a5acec1cac79>

               From: Denmark A [mailto:[email-masked]<mailto:[email-masked]>]
               Sent: Wednesday, May 20, 2020 5:03 PM
               To: Naveed Aftab <[email-masked]<mailto:[email-masked]>>; Mostafa saad <[email-masked]<mailto:[email-masked]>>
               Cc: Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Robert Gonzales <[email-masked]<mailto:[email-masked]>>; Syed Yakoob <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>
               Subject: Re: [SPAM] RE: Order #600822609 MISSING ITEMS

               Hi Naveed,

               Please see the required PO for your reference POMUMZ_DXB180991, Also find the attached sales invoice.

               @Alina D'Souza<mailto:[email-masked]> Please create cra for the said item for us to proceed with the collection.

               @Mostafa saad<mailto:[email-masked]> Once the CRA is raised could you please assist us to collect the item accordingly.

               Regards,

               Den mark

               On Wed, May 20, 2020 at 4:49 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:

                  Hi Denmark,

                  Please assist, the customer is been waiting

                  Regards,

                  Alina

                  On Tue, May 19, 2020 at 1:19 PM Naveed Aftab <[email-masked]<mailto:[email-masked]>> wrote:

                     Dear Mumzworld,

                     Please share the PO number.

                     Regards,

                     Naveed

NAVEED AFTAB

Direct Sales Executive

TEL: +9714 702 89 00 FAX: +9714 238 42 68
MOBILE: +971 58 901 30 03

WEB: www.betterlifeuae.com<https://www.betterlifeuae.com>
ADDRESS: 11th Floor, Al Gurg Tower 3, Baniyas Road, P.O. Box 25441,  Dubai, United Arab Emirates

<https://smex-ctp.trendmicro.com/wis/clicktime/v1/query?url=https%3a%2f%2fwww.facebook.com%2fBetterLifeUAE&umid=99c9badf-3cb4-49fe-86a4-58b6cf901cd8&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-68cf07b456e281c7e43b79b51af06cc460bf0982>

<https://smex-ctp.trendmicro.com/wis/clicktime/v1/query?url=https%3a%2f%2ftwitter.com%2fbetterlifeuae&umid=99c9badf-3cb4-49fe-86a4-58b6cf901cd8&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-13c3a64406bd8ed54005393bd5b25ec83aa9c2d5>

<https://smex-ctp.trendmicro.com/wis/clicktime/v1/query?url=http%3a%2f%2fwww.youtube.com%2fuser%2fBetterLifeUAE&umid=99c9badf-3cb4-49fe-86a4-58b6cf901cd8&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-29f7f5bab8ff5744fd5b1de14ad71851e882befd>

<https://smex-ctp.trendmicro.com/wis/clicktime/v1/query?url=http%3a%2f%2fwww.pinterest.com%2fbetterlifeuae%2f&umid=99c9badf-3cb4-49fe-86a4-58b6cf901cd8&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-c64735fd0f6dc07d27c68c45f7a0e369dc2f0872>

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                     From: Naveed Aftab
                     Sent: Monday, May 18, 2020 11:46 PM
                     To: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>; Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Rashid Khan <[email-masked]<mailto:[email-masked]>>; Robert Gonzales <[email-masked]<mailto:[email-masked]>>
                     Cc: Denmark A <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Syed Yakoob <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>
                     Subject: RE: [SPAM] RE: Order #600822609 MISSING ITEMS

                     Dear Marla,

                     Will check and let you know shortly.

                     Regards,

                     Naveed

NAVEED AFTAB

Direct Sales Executive

TEL: +9714 702 89 00 FAX: +9714 238 42 68
MOBILE: +971 58 901 30 03

WEB: www.betterlifeuae.com<https://www.betterlifeuae.com>
ADDRESS: 11th Floor, Al Gurg Tower 3, Baniyas Road, P.O. Box 25441,  Dubai, United Arab Emirates

<https://smex-ctp.trendmicro.com/wis/clicktime/v1/query?url=https%3a%2f%2fwww.facebook.com%2fBetterLifeUAE&umid=99c9badf-3cb4-49fe-86a4-58b6cf901cd8&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-68cf07b456e281c7e43b79b51af06cc460bf0982>

<https://smex-ctp.trendmicro.com/wis/clicktime/v1/query?url=https%3a%2f%2ftwitter.com%2fbetterlifeuae&umid=99c9badf-3cb4-49fe-86a4-58b6cf901cd8&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-13c3a64406bd8ed54005393bd5b25ec83aa9c2d5>

<https://smex-ctp.trendmicro.com/wis/clicktime/v1/query?url=http%3a%2f%2fwww.youtube.com%2fuser%2fBetterLifeUAE&umid=99c9badf-3cb4-49fe-86a4-58b6cf901cd8&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-29f7f5bab8ff5744fd5b1de14ad71851e882befd>

<https://smex-ctp.trendmicro.com/wis/clicktime/v1/query?url=http%3a%2f%2fwww.pinterest.com%2fbetterlifeuae%2f&umid=99c9badf-3cb4-49fe-86a4-58b6cf901cd8&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-c64735fd0f6dc07d27c68c45f7a0e369dc2f0872>

This e-mail message, including any attachments, is for the exclusive use of the addressee and contains confidential or privileged information. If you have received this message in error, please immediately notify the sender and delete this e-mail and any attachments.Any review, retransmission, disclosure, copying or modification is strictly forbidden. Easa Saleh Al Gurg Group LLC and its subsidiaries do not enter into contracts or contractual obligations via electronic mail, unless otherwise agreed in writing between parties concerned.

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                     From: Marla Joy Laurico [mailto:[email-masked]]
                     Sent: Monday, May 18, 2020 10:40 PM
                     To: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Rashid Khan <[email-masked]<mailto:[email-masked]>>; Robert Gonzales <[email-masked]<mailto:[email-masked]>>; Naveed Aftab <[email-masked]<mailto:[email-masked]>>
                     Cc: Denmark A <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Syed Yakoob <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>
                     Subject: [SPAM] RE: Order #600822609 MISSING ITEMS

                     Dear Naveed,

                     Please advise asap.

                     Why there’s missing part?

                     missing - the dough hook, flat beater, and edge beater

                     Regard,

                     Marla

                     From: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>
                     Sent: Monday, May 18, 2020 1:34 PM
                     To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
                     Cc: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Syed Yakoob <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Shady Elgendy <[email-masked]<mailto:[email-masked]>>; Mohamed Magdy <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>
                     Subject: Re: Order #600822609 MISSING ITEMS

                     Hi Team,

                     We need your support in this case.

                     As per the customer, 3 accessories are missing - the dough hook, flat beater, and edge beater

                     The customer is constantly following up.

                     Kindly assist. Thank you

                     Warm Regards,

                     Mary Anne Agapito
                     Customer Care Representative
                     p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: https://smex-ctp.trendmicro.com:443/wis/clicktime/v1/query?url=www.mumzworld.com&umid=99c9badf-3cb4-49fe-86a4-58b6cf901cd8&auth=1935e818d4d6a270ea46fa5dfa832effe69d5840-7c7b9f723f15177d0518b9b6f84be888ebe21477<https://smex-ctp.trendmicro.com/wis/clicktime/v1/query?url=http%3a%2f%2fwww.mumzworld.com&umid=304a156b-7133-4728-a907-7266ce8a8e1d&auth=e38b0469095695ad8d3a2804be7c85fa22ad448b-68574036736d5e5b49c087f645ff7fbcf0501c12>
                     a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

                     On Sun, May 17, 2020 at 9:04 AM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:

                        Hi Marla,

                        Please advise,

                        Regards,

                        Alina

                        On Sat, May 16, 2020 at 9:45 PM Mohit Caleb <[email-masked]<mailto:[email-masked]>> wrote:

                           Hello Alina,

                           If any missing part is from the internal package kindly refer to the vendor directly as we are processing the item in vendor packing only.

                           Thanks & Regards

                            <https://mailfoogae.appspot.com/t?sender=abW9oaXRAbXVtendvcmxkLmNvbQ==&type=zerocontent&guid=d51bc91c-1470-428b-afd6-477b7210c724> ᐧ

                           On Sat, May 16, 2020 at 5:57 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:

                              Hi Mohit,

                              Any update on this?

                              Please confirm 1800 AED item, or if replacement order required?

                              Customer has opened it @Umang Mehrotra<mailto:[email-masked]> @Denmark A<mailto:[email-masked]>

                              Regards,

                              Alina

                              On Tue, May 12, 2020 at 4:58 PM Alina D'Souza <[email-masked]<mailto:[email-masked]>> wrote:

                                 Hi Mohit,

                                 Customer claims missing items

                                 Products Details
                                 Sku :BLC-SMF02PBUK
                                 Name :Smeg - Stand Mixer - Pastel Blue
                                 Date Placed :2020-04-19 18:40:57
                                 Date Shipped :2020-05-04 12:04:53
                                 Qty Ordered :1.0000
                                 Amount :1808.57
                                 Shipping Country:United Arab Emirates

                                 Return Reason:missing_part_or_pieces
                                 Comments :The item missing three standard accessories ( dough hook, flat beater, and edge beater)

                                 Regards,

                                 Alina

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