Subject: Re: Tracking # S000894163139 - SO # 200260749
From: Radwa Ali <[email-masked]>
To: Amr Essam <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Anas nazzal <[email-masked]>, KSA Lastmile <[email-masked]>, Ronald Gaviola <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Wed, 17 Jun 2020 08:35:50 +0400
List-Id: <ccteam.mumzworld.com>

Hi Amr ,
What are the updates ? the customer is calling again and we have escalated
this since 1st of June.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Tue, Jun 16, 2020 at 6:06 PM Amr Essam <[email-masked]> wrote:

> Hi Zaubair and Team,
>
>
> I am investigating will get back to you by tomorrow Max.
>
>
> Regards,
>
> On Tue, Jun 16, 2020 at 2:52 PM Zubair Wahid <[email-masked]> wrote:
>
>> @Amr Essam <[email-masked]> Can you assist here, what seems to
>> be the issue. Please advise so we can communicate the same with the customer
>>
>> On Tue, Jun 16, 2020 at 8:38 AM Anas nazzal <[email-masked]> wrote:
>>
>>> Dear Team,
>>>
>>> Kindly do the needful as the customer keeps calling to follow up the
>>> delivery.
>>>
>>> Best Regards,
>>> Anas Nazzal
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>> www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>> <#m_-5908151769951204889_m_1210556272174718820_m_4733640932844319978_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>
>>> On Thu, Jun 11, 2020 at 9:54 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> shipment is updated and delivered but the customer didn't receive it
>>>> yet. Kindly check and confirm,
>>>>
>>>> Regards
>>>>
>>>> On Mon, Jun 8, 2020 at 5:09 PM Radwa Ali <[email-masked]> wrote:
>>>>
>>>>> Hi All ,
>>>>> Please update us on the issue.
>>>>>
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Mon, Jun 1, 2020 at 5:35 PM Radwa Ali <[email-masked]> wrote:
>>>>>
>>>>>> Hi Amr,
>>>>>>
>>>>>> Please advise what is the status of this tracking number ?
>>>>>> Shows as delivered while the customer has not received anything.
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>> www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>> <#m_-5908151769951204889_m_1210556272174718820_m_4733640932844319978_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>
>>
>
> --
>
> Amr Essam
> Account Management
> <http://shipa.com/logistics-for-business/shipa-delivery/>
> *M:* +966594621560
> [email-masked]
> shipa.com/delivery
> <http://shipa.com/logistics-for-business/shipa-delivery/>
>