Subject: Re: Order #700235013 // KZ-TXT10 // Dynamic Sports - Trampoline 10 Feet Model // Not in Original box
From: Denmark A <[email-masked]>
To: Elena Skryabina <[email-masked]>
Cc: customer care <[email-masked]>, "Alina D'Souza" <[email-masked]>, "Returns.fc" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, Ashley Fernandes <[email-masked]>
Date: Wed, 17 Jun 2020 09:24:06 +0400
List-Id: <ccteam.mumzworld.com>

Dear Elena,

Please find the attached sales invoice for your reference.

Sales Order Date : April 30 , 2020
Delivery Date : May 07,2020
Complaint Date : May 12, 2020

Regards,
Den mark

On Tue, Jun 16, 2020 at 6:01 PM Elena Skryabina <[email-masked]> wrote:

> Denmark, CC team , this is not the first or second time I request for this
> (!)
>
>
>
> Whenever you send a request to BD for assistance on returns / replacements
> / item fixes etc  *please always provide full information on the order. *
>
>
>
> > SO date
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> > Delivery / Installation Date
>
> > Date the complaint  was raised by the customer
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> And the remaining important details of the case / actions / issues
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> Awaiting for this data I order to assist you.
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> Thank  you,
>
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>
>
>
> *From:* Denmark A <[email-masked]>
> *Sent:* Thursday, June 11, 2020 9:06 AM
> *To:* Adarsh Kumar <[email-masked]>; Elena Skryabina <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; Alina D'Souza <
> [email-masked]>; Returns.fc <[email-masked]>; Samran
> Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>;
> Mohamed Magdy <[email-masked]>; Ashley Fernandes <
> [email-masked]>
> *Subject:* Re: Order #700235013 // KZ-TXT10 // Dynamic Sports -
> Trampoline 10 Feet Model // Not in Original box
>
>
>
> @Elena Skryabina <[email-masked]> FYI
>
>
>
> Regards,
>
>
>
> On Thu, Jun 11, 2020 at 9:02 AM <[email-masked]> wrote:
>
> Dear Denmark,
>
>
>
> Installation items cannot be returned,it was already previously explained.
>
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> Dear Ashley,
>
>
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> Please explain the team.
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> Thanks
>
>
>
> Adarsh
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>
>
> Sent from Mail.ru app for iOS
>
>
>
> Thursday, June 11, 2020, 8:59 AM +0400 from Denmark A <
> [email-masked]>:
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Customer Comments :
>
> The trampoline is big than the space they have for installation
>
>  the package was damaged at delivery and more by people you send to
> install it, you may confirm this with them.
>
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> We appreciate your support in this matter, Thank you.
>
>
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> Regards,
>
> Den mark
>
>