Subject: Re: Unable to complete order
From: Sara Ahmed <[email-masked]>
To: Angeli Fontillas <[email-masked]>, Dhanasekar Pandi <[email-masked]>, Catalogue Data <[email-masked]>, Lina Espinoza <[email-masked]>
Cc: Amr Abed <[email-masked]>, customer care <[email-masked]>
Date: Wed, 17 Jun 2020 08:45:11 +0400
List-Id: <ccteam.mumzworld.com>

+ Looping Data team

One item in her cart is marked as 96KG, and it is just a bike helmet
EM-SP-9009

@Catalogue Data <[email-masked]> please check and update the item
weight.

Thanks

On Tue, 16 Jun 2020 at 16:26, Sara Ahmed <[email-masked]> wrote:

> Looping Dhana to assist
>
> On Tue, 16 Jun 2020 at 15:29, Angeli Fontillas <[email-masked]>
> wrote:
>
>> Hello team,
>>
>> Customer is having an issue in completing an order online , getting a
>> message that shipping is more than 100kg.
>>
>> Checked items from his cart and tried placing the order in MG but the
>> shipping fee is not showing up.
>>
>> Customer email- [email-masked] <[email-masked]>
>>
>> Kindly help to check on what we can do to help customer complete the
>> order.
>>
>> Thank you
>>
>>
>>
>> *Regards,*
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>
>
> --
>
> *Sara Ahmed*
>
> Head of Technology
>
> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>

-- 

*Sara Ahmed*

Head of Technology

e: [email-masked] <[email-masked]> │ w: www.mumzworld.com

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE