Subject: Re: FW: Complaint issue
From: Malak Nobeh <[email-masked]>
To: Consumer Rights <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Tue, 16 Jun 2020 18:56:17 +0400
List-Id: <ccteam.mumzworld.com>

Hello,

The refund processed to the customer account successfully, customer
informed through the phone , and below is the proof for the refund.

Thank you.

On Tue, 16 Jun 2020 at 11:33, Consumer Rights <[email-masked]>
wrote:

> Dear Malak,
>
> Hope all is well,
>
> Unfortunately we received a complaint (attached) in regards to the
> company. We would appreciate if the matter is resolved as we are here to
> protect our business partners. Kindly escalate the matter to the concerned
> department and contact the customer for any clarifications/documentations.
>
> Apologies for the inconvenience,
>
>
>
>
>
> *حقوق المستهلك*
>
>
>
> *Consumer Rights*
>
>
>
>
>
>
>
> *D*
>
> +971 4 4461516
>
>
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>
>
>
> *dda.gov.ae*
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> *Disclaimer Notice (1) This email, including attachments, is confidential
> and may be legally privileged. If you are not the intended recipient(s),
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>
>
> *From:* Izabela Joachimowska [mailto:[email-masked]]
> *Sent:* Tuesday, June 16, 2020 11:18 AM
> *To:* Consumer Rights <[email-masked]>
> *Subject:* Re: Complaint issue
>
>
>
> ⚠
>
> *CAUTION: This Is An External Email.*
>
> Good morning,
>
>
>
> Many thanks for your prompt reply, much appreciated!
>
>
>
> I am slowly starting to lose hope... In a nutshell, I purchased a SMEG
> Blender on Mumzworld.com on the 17th of April. Please find attached the
> invoice for your reference and please note that the payment was done by the
> credit card (full amount prepaid).
>
> Order was delivered on the 1st of May and when I tried to use the blender
> for the first time, it turned out to be faulty. I immediately informed
> Mumzworld via their Facebook - back then they were quite responsive on
> their FB messenger (otherwise it was not possible to reach them on the
> phone and e-mails were left unresponded so Facebook seemed to be the best
> way of communication).
>
>
>
> The product was collected by Mumzworld on the 8th of May. Around 1st of
> June they advised that repair of the product was not going to happen and
> they will refund my purchase. On the same day, the credit card used for the
> payment was blocked due to fraudulent activity and I informed Mumzworld on
> the same immediately and advised to process the refund to my alternative
> bank account: Again it was impossible to reach them on the phone, so I left
> an email, message on Facebook (I see it was left unread), and finally
> managed to chat with someone on Mumzworld online customer service chat. The
> person on the chat assured me that my bank account details will be shared
> with the Finance Team... The chat took place on the 4th of June and I sent
> a couple of reminders later on. Eventually, yesterday I decided to try
> their Instagram page and after a while, I received a message via Instagram
> Direct Messages: ''I can see refund was issued from our side. AED620.10.
> Kindly check with your bank. Should you request it, we can provide proof of
> the referral'. I asked for the proof hence I didn't receive any of the
> money back... Sadly, that's when Mumzworld stopped reading my Instagram
> messages. Moreover, I can see that they limited the possibility of leaving
> comments on Instagram at the same time...
>
>
>
> I am attaching the print screens of my communication regarding refund with
> Mumzworld for your reference (sorry if it is chaotic..).
>
>
>
> Please let me know if anything else is needed from my side and thank you
> in advance for looking into it.
>
>
>
> Best regards,
>
>
>
> Izabela
>
>
>
>
>
>
>
>
>
> wt., 16 cze 2020 o 08:02 Consumer Rights <[email-masked]>
> napisał(a):
>
> Dear Izabela,
>
> Thank You for contacting Dubai Development Authority – Consumer Rights,
>
> Kindly accept our sincere apologies for the matter you are facing. We are
> kindly requesting to provide all documents related to purchases made and
> any communications held with the company for us to share it with the same.
> Once received, you shall receive an automated response confirming the
> complaint registered and forwarded to the company.
>
> Awaiting your response for the same.
>
> Best Regards,
>
>
>
>
>
> *حقوق المستهلك*
>
>
>
> *Consumer Rights*
>
>
>
>
>
>
>
> *D*
>
> +971 4 4461516
>
>
>
>
>
>
>
>
>
> *dda.gov.ae*
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fdda.gov.ae%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Cec675c57e1994eb851ce08d811c55eb0%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637278886689137221&sdata=sn1CA%2BWYHngzUj%2FetUg3Ctrcndul%2FnNLjRn7j1vsitA%3D&reserved=0>
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>
>
>
>
>
> *Disclaimer Notice (1) This email, including attachments, is confidential
> and may be legally privileged. If you are not the intended recipient(s),
> any disclosure, copying, distribution or other use or reliance upon this
> email, including attachments, is prohibited and may be unlawful. If you
> have received this email in error please notify the sender by return email,
> and delete this email and attachments and destroy any copies. (2) DDA does
> not provide legal advice. If this email, including attachments, contains
> guidance or expresses a view, this is not to be considered or relied upon
> as legal advice and it is recommended that you obtain independent legal
> advice.*
>
> *From:* Izabela Joachimowska [mailto:[email-masked]]
> *Sent:* Monday, June 15, 2020 5:45 PM
> *To:* Compliance <[email-masked]>
> *Subject:* Complaint issue
>
>
>
> ⚠
>
> *CAUTION: This Is An External Email.*
>
> Good afternoon,
>
>
>
> I am writing in reference to the issue I have with a refund from one of
> Dubai Design District companies -> Mumzworld.com. Would you be able to
> support with such an issue?
>
>
>
>
>
> Best regards,
>
> Izabela
>
>

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