Subject: Feedback and suggestions on the training aspect of on boarding agents.
From: Rosette Modiri <[email-masked]>
To: ekta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>
Date: Sun, 14 Jun 2020 08:31:37 -0700 (MST)

Hi Ekta, 

PFB our feedback suggestion on the training aspect: 

The most important things are, if during the training they can thoroughly explain: 

1. how the return process works , like CRA , when the refund or replacement can be processed. 

2. Late delivery, what needs to be done ( KSA pending order, pending from courier , missing items) 

Regards, 

Rosette