Subject: RE: 1384884513 & 1384879333 & 4573309952 << Reference ID: 57910660 >>
From: "'Mohanad Abououf (DHL AE)' via customer care" <[email-masked]>
To: Eugene Mugisa <[email-masked]>, ae.mumzworld <[email-masked]>
Cc: customer care <[email-masked]>
Date: Sun, 14 Jun 2020 15:19:57 +0000
List-Id: <ccteam.mumzworld.com>

Hi Eugene,

Due to the challenges we were facing in the last few weeks of Ramadan and the week after Eid, we had to forward some of the backlog shipments through 3rd party forwarders, that was just an exception due to the pressure and the backlog we were facing, however we don’t usually rely on 3rd party in deliveries unless it’s very rare cases.

Stay Safe!
Mohanad AbouOuf
Key Accounts Manager
DHL EXPRESS
P.O.Box 6252
Dubai, Meydan
United Arab Emirates
Mobile: +971 56 177 0271
Toll Free: 600 567 567
DHL Express – Excellence. Simply delivered.
[2020 GPTW email sign]
[Description: Description: cid:[email-masked]]GOGREEN – Environmental protection with DHL
Please consider your environmental responsibility before printing this e-mail.

From: Eugene Mugisa [mailto:[email-masked]]
Sent: Sunday, June 14, 2020 6:40 PM
To: ae.mumzworld <[email-masked]>; Mohanad Abououf (DHL AE) <[email-masked]>
Cc: customer care <[email-masked]>
Subject: RE: 1384884513 & 1384879333 & 4573309952 << Reference ID: 57910660 >>

Khalid,

Just update the AWB as delivered and I will not ask if delivered or not

When will this be fixed @[email-masked]<mailto:[email-masked]>

Best,
Eugene.

From: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 14, 2020 5:46 PM
To: [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Cc: [email-masked]<mailto:[email-masked]>
Subject: Re: 1384884513 & 1384879333 & 4573309952 << Reference ID: 57910660 >>

Hi Eugene,

Good day.

The shipments were handed over to third party for delivery. Usually, the delivery details are not visible since the delivery is carried out by third party.

I would like to confirm, are the consignees are claiming not received ?

Should you require any further assistance, please contact me directly.

Best Regards,

Khalid Khalfan
Key Account Advisor

DHL EXPRESS
P.O.Box 6252
Dubai
United Arab Emirates
2924114

>> Original Message ...
>> From: [email-masked]<mailto:[email-masked]>
>> To: [email-masked]<mailto:[email-masked]>, [email-masked]<mailto:[email-masked]>
>> Cc: [email-masked]<mailto:[email-masked]>
>> Subject: RE: 1384884513 & 1384879333 & 4573309952
>> Sent: Thu, 11 Jun 2020 19:12:15 UTC+04:00
>>
>>
Hi Khalid,

Please we need your support the below shipments

AWB#1384884513
AWB#4573309952
AWB#4573307771

Stay Safe!
Mohanad AbouOuf
>> Key Accounts Manager
DHL EXPRESS
>> P.O.Box 6252
>> Dubai, Meydan
>> United Arab Emirates
Mobile: +971 56 177 0271
>> Toll Free: 600 567 567
DHL Express – Excellence. Simply delivered.
[[:removedImage(image001.png):]]
[[:removedImage(image002.gif):]]GOGREEN – Environmental protection with DHL
Please consider your environmental responsibility before printing this e-mail.

From: Mohanad Abououf (DHL AE)
>> Sent: Wednesday, June 10, 2020 11:13 AM
>> To: 'Eugene Mugisa' <[email-masked]<mailto:[email-masked]>>; ae.mumzworld <[email-masked]<mailto:[email-masked]>>
>> Cc: customer care <[email-masked]<mailto:[email-masked]>>
>> Subject: RE: 1384884513 & 1384879333 & 4573309952

Dear Eugene,

AWB# 1384879333 was delivered on 27th May.

Hi Khalid,

Can you please check the statues of the other 2 shipments and advice

AWB#1384884513
AWB#4573309952

Stay Safe!
Mohanad AbouOuf
>> Key Accounts Manager
DHL EXPRESS
>> P.O.Box 6252
>> Dubai, Meydan
>> United Arab Emirates
Mobile: +971 56 177 0271
>> Toll Free: 600 567 567
DHL Express – Excellence. Simply delivered.
[[:removedImage(image001.png):]]
[[:removedImage(image002.gif):]]GOGREEN – Environmental protection with DHL
Please consider your environmental responsibility before printing this e-mail.

From: Eugene Mugisa [mailto:[email-masked]]
>> Sent: Wednesday, June 10, 2020 10:54 AM
>> To: Mohanad Abououf (DHL AE) <[email-masked]<mailto:[email-masked]>>; ae.mumzworld <[email-masked]<mailto:[email-masked]>>
>> Cc: customer care <[email-masked]<mailto:[email-masked]>>
>> Subject: 1384884513 & 1384879333

Hello Mohanad,

Please check and update on the AWBs

Best,
Eugene.

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