Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276 << Reference ID: 57107411 >>
From: Amir Julkarnain <[email-masked]>
To: Ronald Gaviola <[email-masked]>, "ae.mumzworld" <[email-masked]>, "Mohanad Abououf (DHL AE)" <[email-masked]>, "Kashif Malik (DHL AE)" <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, customer care <[email-masked]>
Date: Sun, 14 Jun 2020 12:42:08 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

What is the final update on this? We need to sort this out ASAP. If not
sorted within this week the customer will cancel the order.

Best Regards

On Sat, 13 Jun 2020 at 14:50, Ronald Gaviola <[email-masked]> wrote:

> +ae.mumzworld <[email-masked]> Khalid
>
> It seems like a new process? We haven't done this before. But anyway we
> have tried to arrange a pick up but unfortunately our account is addressed
> to UAE which I think there is no option to change it as the field itself is
> in gray.
>
> Please advise.
>
>
>
>
>
>
>
>
>
> Regards,
> Ronald
>
>
> On Sat, Jun 13, 2020 at 9:29 AM Amir Julkarnain <[email-masked]>
> wrote:
>
>> Hello Ronald and Eugene,
>>
>> We need your support here, Please assist.
>>
>> Best Regards
>>
>> On Thu, 11 Jun 2020 at 14:49, <[email-masked]> wrote:
>>
>>> Hi Amir,
>>>
>>>
>>> Good day.
>>>
>>>
>>> Since the shipments were delivered back in May. A new collection/pick up
>>> request will have to be arranged via MY DHL+, for the items you would like
>>> to have collected.
>>>
>>>
>>> Please provide me with the booking reference numbers once generated, in
>>> order for me to follow up directly with our team in Saudi Arabia.
>>>
>>>
>>> Should you require any further assistance, please contact me directly.
>>>
>>>
>>> Best Regards,
>>>
>>> *Khalid Khalfan*
>>> Key Account Advisor
>>>
>>> DHL EXPRESS
>>> P.O.Box 6252
>>> Dubai
>>> United Arab Emirates
>>> 2924114
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> >> *Original Message ...*
>>> >> From: [email-masked]
>>> >> To: [email-masked]
>>> >> Cc: [email-masked], [email-masked],
>>> [email-masked], [email-masked], [email-masked]
>>> >> Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276 <<
>>> Reference ID: 57107411 >>
>>> >> Sent: Thu, 11 Jun 2020 11:22:57 UTC+04:00
>>> >>
>>> >>
>>> Hello Khalid,
>>>
>>> >>
>>> For the shipment 1384880232, the wrong item was delivered which is the
>>> box # 2 of the shipment 1384880276
>>> >>
>>>
>>> >>
>>> And for the shipment 1384880276, what was delivered is also wrong and it
>>> was supposedly for  1384880232.
>>>
>>> >>
>>> Please arrange urgent collection and delivery to the correct consignee.
>>>
>>> >>
>>> Best regards
>>>
>>>
>>> >>
>>> On Sun, 7 Jun 2020 at 14:15, <[email-masked]> wrote:
>>> >>
>>>
>>>> Hi Amir,
>>>>
>>>>
>>>> >>
>>>>
>>>> Good day.
>>>>
>>>>
>>>> >>
>>>>
>>>> Waybill : *1384880276*, was already delivered on 27th May.
>>>>
>>>>
>>>> >>
>>>>
>>>> I would like to clarify on this request.
>>>>
>>>>
>>>> >>
>>>>
>>>> As per your request. One of the boxes under waybill : 1384880276,
>>>> belongs to the consignee under waybill : 1384880232, correct ?
>>>>
>>>>
>>>> >>
>>>>
>>>> This means, waybill : *1384880276*, was supposed to be a *1 piece(box)*
>>>> shipment & waybill : *1384880232*, was supposed to be a 3* piece(box)*,
>>>> shipment.
>>>>
>>>>
>>>> >>
>>>>
>>>> Please confirm in order for me to check with our destination team, if a
>>>> retrieval is possible.
>>>>
>>>>
>>>> >>
>>>> Should you require any further assistance, please contact me directly.
>>>>
>>>> Best Regards,
>>>>
>>>> >>
>>>> *Khalid Khalfan*
>>>> Key Account Advisor
>>>>
>>>> >>
>>>> DHL EXPRESS
>>>> P.O.Box 6252
>>>> Dubai
>>>> United Arab Emirates
>>>> 2924114
>>>>
>>>>
>>>> >>
>>>>
>>>> [[:removedImage(DHL_Time1558359423774.jpg):]]
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>> >>
>>>>
>>>> >> *Original Message ...*
>>>> >> From: [email-masked]
>>>> >> To: [email-masked], [email-masked], [email-masked],
>>>> [email-masked], [email-masked]
>>>> >> Cc: [email-masked]
>>>> >> Subject: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276
>>>> >> Sent: Thu, 04 Jun 2020 15:37:51 UTC+04:00
>>>> >>
>>>> >>
>>>> Hello Team,
>>>>
>>>> >>
>>>> The above order was packed into 2 boxes. However, 1 box belongs to a
>>>> different customer. Please see below:
>>>>
>>>> >>
>>>> [[:removedImage(image.png):]]
>>>> >>
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>> >>
>>>> Wrong Shipment: 200274868 - 1384880232
>>>>
>>>> >>
>>>> [[:removedImage(image.png):]]
>>>> >>
>>>>
>>>> >>
>>>> Please check and do the needful.
>>>>
>>>> >>
>>>> Best Regards
>>>>
>>>> >>
>>>> --
>>>> >>
>>>> *Amir Hussain Julkarnain*
>>>> >> Customer Care Representative
>>>> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>> >>
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>>
>>>>
>>>
>>>
>>> >>
>>>
>>> --
>>> >>
>>> *Amir Hussain Julkarnain*
>>> >> Customer Care Representative
>>> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>> District, PO Box 500245, Dubai, UAE
>>> >>
>>> >>
>>>
>>>
>>>
>>>
>>
>>
>> --
>> *Amir Hussain Julkarnain*
>> Junior Team Leader
>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>

-- 
*Amir Hussain Julkarnain*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE