Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276 << Reference ID: 57107411 >>
From: Ronald Gaviola <[email-masked]>
To: Amir Julkarnain <[email-masked]>
Cc: "ae.mumzworld" <[email-masked]>, Eugene Mugisa <[email-masked]>, "Mohanad Abououf (DHL AE)" <[email-masked]>, "Kashif Malik (DHL AE)" <[email-masked]>, customer care <[email-masked]>
Date: Sat, 13 Jun 2020 14:49:58 +0400
List-Id: <ccteam.mumzworld.com>

+ae.mumzworld <[email-masked]> Khalid

It seems like a new process? We haven't done this before. But anyway we
have tried to arrange a pick up but unfortunately our account is addressed
to UAE which I think there is no option to change it as the field itself is
in gray.

Please advise.

Regards,
Ronald

On Sat, Jun 13, 2020 at 9:29 AM Amir Julkarnain <[email-masked]>
wrote:

> Hello Ronald and Eugene,
>
> We need your support here, Please assist.
>
> Best Regards
>
> On Thu, 11 Jun 2020 at 14:49, <[email-masked]> wrote:
>
>> Hi Amir,
>>
>>
>> Good day.
>>
>>
>> Since the shipments were delivered back in May. A new collection/pick up
>> request will have to be arranged via MY DHL+, for the items you would like
>> to have collected.
>>
>>
>> Please provide me with the booking reference numbers once generated, in
>> order for me to follow up directly with our team in Saudi Arabia.
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>>
>> Best Regards,
>>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked],
>> [email-masked], [email-masked], [email-masked]
>> >> Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276 <<
>> Reference ID: 57107411 >>
>> >> Sent: Thu, 11 Jun 2020 11:22:57 UTC+04:00
>> >>
>> >>
>> Hello Khalid,
>>
>> >>
>> For the shipment 1384880232, the wrong item was delivered which is the
>> box # 2 of the shipment 1384880276
>> >>
>>
>> >>
>> And for the shipment 1384880276, what was delivered is also wrong and it
>> was supposedly for  1384880232.
>>
>> >>
>> Please arrange urgent collection and delivery to the correct consignee.
>>
>> >>
>> Best regards
>>
>>
>> >>
>> On Sun, 7 Jun 2020 at 14:15, <[email-masked]> wrote:
>> >>
>>
>>> Hi Amir,
>>>
>>>
>>> >>
>>>
>>> Good day.
>>>
>>>
>>> >>
>>>
>>> Waybill : *1384880276*, was already delivered on 27th May.
>>>
>>>
>>> >>
>>>
>>> I would like to clarify on this request.
>>>
>>>
>>> >>
>>>
>>> As per your request. One of the boxes under waybill : 1384880276,
>>> belongs to the consignee under waybill : 1384880232, correct ?
>>>
>>>
>>> >>
>>>
>>> This means, waybill : *1384880276*, was supposed to be a *1 piece(box)*
>>> shipment & waybill : *1384880232*, was supposed to be a 3* piece(box)*,
>>> shipment.
>>>
>>>
>>> >>
>>>
>>> Please confirm in order for me to check with our destination team, if a
>>> retrieval is possible.
>>>
>>>
>>> >>
>>> Should you require any further assistance, please contact me directly.
>>>
>>> Best Regards,
>>>
>>> >>
>>> *Khalid Khalfan*
>>> Key Account Advisor
>>>
>>> >>
>>> DHL EXPRESS
>>> P.O.Box 6252
>>> Dubai
>>> United Arab Emirates
>>> 2924114
>>>
>>>
>>> >>
>>>
>>> [[:removedImage(DHL_Time1558359423774.jpg):]]
>>> >>
>>>
>>>
>>> >>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> >>
>>>
>>>
>>> >>
>>> >>
>>>
>>> >> *Original Message ...*
>>> >> From: [email-masked]
>>> >> To: [email-masked], [email-masked], [email-masked],
>>> [email-masked], [email-masked]
>>> >> Cc: [email-masked]
>>> >> Subject: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276
>>> >> Sent: Thu, 04 Jun 2020 15:37:51 UTC+04:00
>>> >>
>>> >>
>>> Hello Team,
>>>
>>> >>
>>> The above order was packed into 2 boxes. However, 1 box belongs to a
>>> different customer. Please see below:
>>>
>>> >>
>>> [[:removedImage(image.png):]]
>>> >>
>>>
>>> >>
>>>
>>> >>
>>>
>>> >>
>>> Wrong Shipment: 200274868 - 1384880232
>>>
>>> >>
>>> [[:removedImage(image.png):]]
>>> >>
>>>
>>> >>
>>> Please check and do the needful.
>>>
>>> >>
>>> Best Regards
>>>
>>> >>
>>> --
>>> >>
>>> *Amir Hussain Julkarnain*
>>> >> Customer Care Representative
>>> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>> District, PO Box 500245, Dubai, UAE
>>> >>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>>
>>
>>
>> >>
>>
>> --
>> >>
>> *Amir Hussain Julkarnain*
>> >> Customer Care Representative
>> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>> District, PO Box 500245, Dubai, UAE
>> >>
>> >>
>>
>>
>>
>>
>
>
> --
> *Amir Hussain Julkarnain*
> Junior Team Leader
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>