Subject: Re: 600882504 - Missing Item - VERY URGENT
From: Edel Saballa <[email-masked]>
To: John Joseph Lantaca <[email-masked]>, Ekta Jesswani <[email-masked]>
Cc: Vipul Arora <[email-masked]>, "Outbound.fc" <[email-masked]>, "Inbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Catalogue Data <[email-masked]>, Customer Care Team <[email-masked]>, John Joseph Lantaca <[email-masked]>, Shady Elgendy <[email-masked]>, Asad <[email-masked]>, logistics <[email-masked]>
Date: Sat, 13 Jun 2020 14:07:52 +0400
List-Id: <ccteam.mumzworld.com>

Dear John

Please double check this with the vendor, it might be a typo error on their
end.

If they confirm that our description is 100% correct then that would mean
they have delivered the wrong product to us.

If the description is wrong, then we need to rectify our website asap and @Ekta
Jesswani <[email-masked]> to get back to the customer, either we absorb
the loss or Transmed to issue us a credit note for the missing items.

@Ekta Jesswani <[email-masked]> - for now, check with the customer if
she still wants to receive the missing item or wants them refunded. If she
still wants the order, please raise new SO whilst John of Catalogue is
validating description details with the vendor.

BR
Edel Saballa

On Sat, Jun 13, 2020 at 1:57 PM John Joseph Lantaca <[email-masked]>
wrote:

> Hi Vipul,
>
> This is the description on the vendor upload sheet (uploaded on Dec 2019)
> ticket#739381
>
>
> Thanks,
> John
>
>
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> On Sat, Jun 13, 2020 at 11:38 AM Vipul Arora <[email-masked]> wrote:
>
>> Dear Edel
>>
>> We have checked inventory and don't have extra items. Also I checked
>> item was shipped against 2 PO POMUMZ_DXB206884 received on 8th June
>> & POMUMZ_DXB180294 received on 18th April and both were received as 3ply
>> pack of 2 rolls. It was wrongly received and picked due to complete
>> description not LFS while receiving & picking.
>>
>> @John Joseph Lantaca <[email-masked]> : Kindly cross check with
>> the vendor for description.
>>
>> On Sat, 13 Jun 2020 at 10:23, Edel Saballa <[email-masked]> wrote:
>>
>>> Oiutbound, Inbound
>>>
>>> The customer ordered the below item:
>>>
>>> 3 x TM-30290
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1052311> Selpak
>>> Delux Refreshed Toilet Paper 3 Ply 4 Rolls
>>>
>>> The description in our website and image clearly mentions pack of 4
>>> rolls (3 ply) therefore the customer should have received 3 x pack of 4
>>> rolls (12 rolls in total)
>>>
>>>
>>> https://www.mumzworld.com/en/selpak-delux-refreshed-toilet-paper-3-ply-4-rolls
>>>
>>> However, the customer has only received 6 rolls (3 x pack of 2 rolls) as
>>> opposed to 12 (3 x pack of 4 rolls). Please locate and send the missing
>>> rolls (6 pcs) to the customer today itself.
>>>
>>> @Ekta Jesswani <[email-masked]> - please get back to the customer
>>> today itself as soon as you get an update from outbound and inbound on
>>> this. We should not delay fixing this issue as the customer has been
>>> following up for sometime.
>>>
>>> @John Joseph Lantaca <[email-masked]> - worth checking with
>>> the vendor if the description on our website is 100% correct, AED12 is
>>> normally the price of 2 rolls (pack of 2) in the supermarket.
>>>
>>> BR
>>> Edel Saballa
>>>
>>>