Subject: Re: 600842453 // TW-28604 // Intex Filter Pump (For 8'To12' Pool) 530 Gal // Defective
From: Mary Anne Agapito <[email-masked]>
To: Abdul Moiz Ashraf <[email-masked]>
Cc: Denmark A <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Kenneth Nwaso <[email-masked]>, Umang Mehrotra <[email-masked]>, Radwa Ali <[email-masked]>
Date: Sat, 13 Jun 2020 13:30:16 +0400
List-Id: <ccteam.mumzworld.com>

Hi Abdul,

As per the conversation I had with your colleague, Mohammad Anish, we can
process a replacement. However, the item is out of stock.

We will, therefore, process a refund as the customer wants her money back.

@Denmark A <[email-masked]>  - please receive the CRA.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jun 11, 2020 at 12:08 PM Radwa Ali <[email-masked]> wrote:

> Hi Abdul,
> Please advise on the status of this repair ? the customer is following up
> and this has been received since the 25th of May.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Mon, May 25, 2020 at 5:07 PM Denmark A <[email-masked]> wrote:
>
>> Dear Vendor,
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>> Comments :The pump has an air leak and does not function properly. The
>> air is visible in the pipes and is not pumping the water well.
>>
>>
>> Also please give me your complete address and contact person to whom we
>> will hand over the item.
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Stay HOME Stay SAFE…
>>
>> Regards,
>>
>> Den mark
>>
>>