Subject: Re: Missing Package Undelivered - Order No. 600828978 / AWB JB232606
From: Hyacinth Joyce <[email-masked]>
To: "Returns.fc" <[email-masked]>, Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>
Date: Sat, 13 Jun 2020 11:34:41 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

Please update asap.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 11 Jun 2020 at 13:57, Hyacinth Joyce <[email-masked]> wrote:

> Hi Team,
>
> Please update urgently.
>
> The order was shipped on 4th May in 2 packages and as per the courier
> company, they have returned 1 package.
>
>
> Kindly check and let us know is reshipped was processed.
>
> The customer is very disappointed about the delay.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 28 May 2020 at 10:09, <[email-masked]> wrote:
>
>> Hi @Denmark A <[email-masked]> and @Mostafa saad
>> <[email-masked]>,
>>
>> Please advise ?
>>
>> Customer is following up again and this was not shipped.
>>
>> Also, she received one out of two boxes from the courier and the second
>> was out of delivery area ?
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Yaseen Shaqra <[email-masked]>
>> *Sent:* Sunday, May 17, 2020 2:43 PM
>> *To:* Umang Mehrotra <[email-masked]>; Returns.fc <
>> [email-masked]>; Denmark A <[email-masked]>
>> *Cc:* Hyacinth Joyce <[email-masked]>; Hammad <[email-masked]>;
>> customer care <[email-masked]>; Mostafa saad <
>> [email-masked]>; Eugene Mugisa <[email-masked]>; Farooq <
>> [email-masked]>
>> *Subject:* Re: Missing Package Undelivered - Order No. 600828978 / AWB
>> JB232606
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Please confirm if you received the shipment
>>
>>
>>
>> @Denmark A <[email-masked]> @Mostafa saad
>> <[email-masked]>  Please do the needful to reship the shipment
>>
>>
>>
>>
>>
>>
>>
>> On Sat, May 16, 2020 at 11:07 AM Farooq <[email-masked]> wrote:
>>
>> Hi Joyce -  We have RTO 1 Package under - JB232606 on 5th May due to no
>> service zone.
>>
>>
>>
>>
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>>
>> [email-masked] | +971504330629
>>
>> [image:
>> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>>
>>
>> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
>> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai, UAE.
>>
>>
>> ------------------------------
>>
>> *From:* Hyacinth Joyce <[email-masked]>
>> *Sent:* Saturday, May 16, 2020 10:52 AM
>> *To:* Farooq <[email-masked]>; Hammad <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Mostafa saad <
>> [email-masked]>; Eugene Mugisa <[email-masked]>
>> *Subject:* Missing Package Undelivered - Order No. 600828978 / AWB
>> JB232606
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> The customer called to follow up and informed that she only received 1
>> package that says 1 out of 2.
>>
>>
>>
>> On the system shows that 2 packages were shipped.
>>
>>
>>
>>
>>
>> Please check and arrange delivery of the remaining package ASAP.
>>
>>
>>
>> Thank you.
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>