Subject: Re: Order # 200290115 /POMUMZ_DXB195372/Missing item
From: Hyacinth Joyce <[email-masked]>
To: Syed Yakoob <[email-masked]>, Mamdouh Younes <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, "inventory.fc" <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Mostafa saad <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Sat, 13 Jun 2020 10:58:10 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

The customer called again to follow up and needs the car seat urgently.

Kindly update.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, 10 Jun 2020 at 16:27, Syed Yakoob <[email-masked]> wrote:

> +inventory.fc <[email-masked]> +Mamdouh Younes
> <[email-masked]>
>
> Best Regards,
>
> ᐧ
>
> On Wed, 10 Jun 2020 at 16:11, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> The vendor confirmed 2 items have been given to us.
>>
>> @Outbound.fc <[email-masked]>  - please check in the warehouse
>>
>> @lastmile <[email-masked]> @Mostafa saad
>> <[email-masked]> - has it been given to the courier?
>>
>> @ae.mumzworld <[email-masked]> - may we ask how many did you
>> receive from us?
>>
>> Please update. the customer keeps on following up.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, Jun 8, 2020 at 9:43 PM <[email-masked]> wrote:
>>
>>> Hi Taqwa,
>>>
>>>
>>>
>>> We recently had a similar issue in which one customer only received the
>>> car seat and not the stroller.
>>>
>>>
>>>
>>> Can you please check internally as to what mix up might have happened,
>>> because we supplied them correctly.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Yaser Mosanna
>>>
>>>
>>>
>>> *From:* Taqwa Ali <[email-masked]>
>>> *Sent:* Monday, June 8, 2020 4:58 PM
>>> *To:* [email-masked]; [email-masked]; [email-masked]
>>> *Cc:* Karthik Sankar <[email-masked]>; customer care <
>>> [email-masked]>
>>> *Subject:* Order # 200290115 /POMUMZ_DXB195372/Missing item
>>>
>>>
>>>
>>> Dear Team
>>>
>>>
>>>
>>> Please assist as the CM didn't receive the car seat
>>>
>>>
>>>
>>> 200290115
>>>
>>> JRT-JK901115-90
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=899456>
>>>
>>> Jikel - Cruise Travel System - Grey
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>> Taqwa
>>>
>>