Subject: RE: 100130333 - Shipment Summary : 70764091
From: "DXB CS" <[email-masked]>
To: "'Hyacinth Joyce'" <[email-masked]>, "'Hussain Firoz Miyagamwala'" <[email-masked]>
Cc: "'lastmile'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'Ronald Gaviola'" <[email-masked]>, "'Michaela Manibo'" <[email-masked]>, "'customer care'" <[email-masked]>
Date: Sat, 13 Jun 2020 10:38:58 +0400
List-Id: <ccteam.mumzworld.com>

Noted. 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Hyacinth Joyce [mailto:[email-masked]] 
Sent: Saturday, June 13, 2020 9:28 AM
To: DXB CS <[email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>
Cc: lastmile <[email-masked]>; Eugene Mugisa <[email-masked]>; Ronald Gaviola <[email-masked]>; Michaela Manibo <[email-masked]>; customer care <[email-masked]>
Subject: Re: 100130333 - Shipment Summary : 70764091

Hi Team,

@DXB CS <mailto:[email-masked]>  the customer has requested to cancel the order due to excessive delay. Kindly return the shipment to our end ASAP.

@Hussain Firoz Miyagamwala <mailto:[email-masked]>  kindly create CRA once shipment is returned.

Thank you.

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Thu, 11 Jun 2020 at 13:35, DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

We are still waiting for the update from concern team . 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Hyacinth Joyce [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Thursday, June 11, 2020 1:05 PM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: lastmile <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Ronald Gaviola <[email-masked] <mailto:[email-masked]> >; Michaela Manibo <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: 100130333 - Shipment Summary : 70764091

Hi team,

Do we have an update on this?

Thank you.

 

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Mon, 8 Jun 2020 at 13:42, DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

We will try to deliver it . 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Hyacinth Joyce [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Monday, June 8, 2020 11:26 AM
To: DXB CS <[email-masked] <mailto:[email-masked]> >; lastmile <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Ronald Gaviola <[email-masked] <mailto:[email-masked]> >
Cc: Michaela Manibo <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >
Subject: Re: 100130333 - Shipment Summary : 70764091

Hi team,

Do we have an update?

The customer called again and is furious about the delay, she threats too to raise a formal complaint. Kindly arrange delivery within the week.

Michele lapierre
apple ave
5328
Dhahran

Saudi Arabia

SHIP PHONE

966536824386 

Thank you.

 

Best Regards,

Joyce Alvarado

Customer Care Representative

p:  +971 (0)4 4339455  │ e: joyce <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Sun, 31 May 2020 at 12:50, 'DXB CS' via customer care <[email-masked] <mailto:[email-masked]> > wrote:

Dear Michaela,

We are apologies for the delay .

We still don’t have update from ops team, waiting for their update and will will revert you back. 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Michaela Manibo [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Sunday, May 31, 2020 12:01 PM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; lastmile <[email-masked] <mailto:[email-masked]> >; Ronald Gaviola <[email-masked] <mailto:[email-masked]> >
Subject: Re: 100130333 - Shipment Summary : 70764091

Team,

Please speed up the delivery for this order.  The customer has been so mad about the extreme delay. 

Thanks 

  <https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ> 

 

On Wed, May 13, 2020 at 11:03 AM Michaela Manibo <[email-masked] <mailto:[email-masked]> > wrote:

Team,

Customer is following up the order . Please assist as there has been no movement on it. 

Thank you!

  <https://docs.google.com/uc?export=download&id=1dPvF846NQLuPhPIWvw4BUZQLTKGEIr5n&revid=0B6UFLaI8aBkvNTZYYkF2dFpqZlcwSFIvaDY2VTE1UU10OHh3PQ>