Subject: Re: SKU#HGT-HGT-8001090603371 || SO# 600866408_2
From: Samiya Sheikh <[email-masked]>
To: Vipin Raj <[email-masked]>, Omar Ismail <[email-masked]>, Syed Yakoob <[email-masked]>, Vipul Arora <[email-masked]>, Mohit Caleb <[email-masked]>
Cc: "Asad ." <[email-masked]>, Radwa Ali <[email-masked]>, Eugene Mugisa <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Anas nazzal <[email-masked]>, Shady Elgendy <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Sat, 13 Jun 2020 10:29:15 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

the customer again received 3 packages (48 wipes). supposed to be
6x3x48's. please confirm.

HGT-HGT-8001090603371
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=1108699> Pampers
Aqua Pure Water Wipes 6x3x48's

On Mon, Jun 8, 2020 at 12:33 PM Vipin Raj <[email-masked]> wrote:

> Dear All,
>
> Item packed and handover to lastmile.
>
> On Mon, Jun 8, 2020 at 12:28 PM Omar Ismail <[email-masked]> wrote:
>
>> Hi Dears,
>>
>> The missing parts are found and handed to Vipin.
>>
>> @Vipin Raj <[email-masked]> , Please proceed.
>>
>>
>> *Thanks,*
>>
>> *Omar Ismail | Mumzworld Services*
>> *Email: [email-masked] <[email-masked]>*
>>
>>
>>
>> On Mon, Jun 8, 2020 at 11:49 AM Asad . <[email-masked]> wrote:
>>
>>> Omar, Please update in next 30 minutes, we should be super-fast in
>>> resolving customer issues.
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
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>>>
>>> *From: *Mohit Caleb <[email-masked]>
>>> *Date: *Monday, 8 June 2020 at 10:52 AM
>>> *To: *Radwa Ali <[email-masked]>, Omar Ismail <[email-masked]>
>>> *Cc: *Eugene Mugisa <[email-masked]>, Asad <[email-masked]>,
>>> "Outbound.fc" <[email-masked]>, Vipul Arora <
>>> [email-masked]>, Vipin Raj <[email-masked]>, customer care <
>>> [email-masked]>, lastmile <[email-masked]>, Mostafa saad <
>>> [email-masked]>, Syed Yakoob <[email-masked]>, Anas nazzal
>>> <[email-masked]>
>>> *Subject: *Re: SKU#HGT-HGT-8001090603371 || SO# 600866408_2
>>>
>>>
>>>
>>> +Omar Ismail <[email-masked]>
>>>
>>> Could you please check on this
>>>
>>> ᐧ
>>>
>>>
>>>
>>> On Mon, Jun 8, 2020 at 10:45 AM Radwa Ali <[email-masked]> wrote:
>>>
>>> Hi Eugene and Asad,
>>>
>>> The customer calls almost daily. She wants a refund or a new package.
>>>
>>>
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, Jun 6, 2020 at 10:45 AM Anas nazzal <[email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> Kindly note that the below customer called again to follow up the
>>> delivery of missing items.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Anas Nazza
>>>
>>>
>>>
>>> On Wed, Jun 3, 2020 at 9:23 AM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> May we have an update on this, please?
>>>
>>>
>>>
>>> The customer needs it urgently.
>>>
>>>
>>>
>>> Please update. Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 1, 2020 at 6:45 PM Amani Bani Odeh <[email-masked]>
>>> wrote:
>>>
>>> Dears,
>>>
>>>
>>>
>>> please check the customer received the below instead of   6x3x48's
>>> count
>>>
>>> as the item, Pampers Aqua Pure Water Wipes 6x3x48's .
>>>
>>>
>>>
>>>
>>>
>>> Thanks,
>>>
>>> Amani
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>>
>>>
>>
>
> --
> Best Regards
> Vipin
>