Subject: Re: 600882504 - Missing Item - VERY URGENT
From: Muhammad Habib <[email-masked]>
To: Edel Saballa <[email-masked]>, Furqan hameed <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, "Inbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Vipul Arora <[email-masked]>, John Joseph Lantaca <[email-masked]>, Catalogue Data <[email-masked]>, Customer Care Team <[email-masked]>, Ekta Jesswani <[email-masked]>, John Joseph Lantaca <[email-masked]>, Shady Elgendy <[email-masked]>, Asad <[email-masked]>, logistics <[email-masked]>
Date: Sat, 13 Jun 2020 11:27:39 +0500
List-Id: <ccteam.mumzworld.com>

@Furqan hameed <[email-masked]>  please confirm if we received the
right bundle.

On Sat, Jun 13, 2020 at 11:23 AM Edel Saballa <[email-masked]> wrote:

> Oiutbound, Inbound
>
> The customer ordered the below item:
>
> 3 x TM-30290
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1052311> Selpak
> Delux Refreshed Toilet Paper 3 Ply 4 Rolls
>
> The description in our website and image clearly mentions pack of 4 rolls
> (3 ply) therefore the customer should have received 3 x pack of 4 rolls (12
> rolls in total)
>
>
> https://www.mumzworld.com/en/selpak-delux-refreshed-toilet-paper-3-ply-4-rolls
>
> However, the customer has only received 6 rolls (3 x pack of 2 rolls) as
> opposed to 12 (3 x pack of 4 rolls). Please locate and send the missing
> rolls (6 pcs) to the customer today itself.
>
> @Ekta Jesswani <[email-masked]> - please get back to the customer
> today itself as soon as you get an update from outbound and inbound on
> this. We should not delay fixing this issue as the customer has been
> following up for sometime.
>
> @John Joseph Lantaca <[email-masked]> - worth checking with
> the vendor if the description on our website is 100% correct, AED12 is
> normally the price of 2 rolls (pack of 2) in the supermarket.
>
> BR
> Edel Saballa
>
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-- 

Thanks & regards,