Subject: Re: Urgent KSA Delivery Order - SO 100127049_3 / AWB 605122029570
From: Hyacinth Joyce <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>
Date: Sat, 13 Jun 2020 09:25:49 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The customer has requested to cancel the order due to delay.

@Zubair Wahid <[email-masked]> please don't ship.

@Hussain Firoz Miyagamwala <[email-masked]> please create a CRA to
proceed with the refund.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 11 Jun 2020 at 13:08, Hyacinth Joyce <[email-masked]> wrote:

> Hi Zubair,
>
> What can we do about this?
>
> Can we arrange shipment with a different courier?
>
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Mon, 8 Jun 2020 at 12:27, Zubair Wahid <[email-masked]> wrote:
>
>> This shipment has size issue, due to large size imile is not picking them
>>
>>
>> On Mon, Jun 8, 2020 at 10:43 AM Eugene Mugisa <[email-masked]>
>> wrote:
>>
>>> + @Zubair Wahid <[email-masked]>
>>>
>>>
>>>
>>> Best,
>>>
>>> Eugene.
>>>
>>>
>>>
>>> *From:* Hyacinth Joyce <[email-masked]>
>>> *Sent:* Monday, June 8, 2020 11:43 AM
>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>; Zubair Wahid <
>>> [email-masked]>; lastmile <[email-masked]>; Eugene Mugisa
>>> <[email-masked]>
>>> *Cc:* customer care <[email-masked]>
>>> *Subject:* Urgent KSA Delivery Order - SO 100127049_3 / AWB 605122029570
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> The customer called to follow up and is furious about the delay. The
>>> customer threats to raise a formal complaint too.
>>>
>>>
>>>
>>> Upon tracking it shows:
>>>
>>>
>>>
>>>
>>>
>>> Kindly assist and prioritize this shipment. The customer needs delivery
>>> within the week otherwise she would want a refund.
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>