Subject: Re: Shipa-KSA::S000994685362 || 200272376 || Urgent
From: Amani Bani Odeh <[email-masked]>
To: Leena <[email-masked]>, Sagar Khawani <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Fri, 12 Jun 2020 11:59:09 +0300
List-Id: <ccteam.mumzworld.com>

Dears,

The customer didn't receive the actual item only the free sample was
delivered,
The customer complaining to the MCI and ask fr a refund, we need to close
it today

Sagar , Leena , Please assist to process the refund.
Refund ticket # Incident #1121854

Thanks,
Amani

On Fri, Jun 5, 2020 at 9:33 AM Amani Bani Odeh <[email-masked]> wrote:

> Hi Hussain,
>
> Please create CRA as the customer asks for a refund.
>
> @Ekta Jesswani <[email-masked]> please assist to proceed as the
> customer is very furious.
>
> Thanks,
> Amani
>
> On Fri, Jun 5, 2020 at 9:30 AM Amani Bani Odeh <[email-masked]>
> wrote:
>
>> Dears,
>>
>> The customer is following up , please advise he is going to complain to
>> the MCI and on social media .
>>
>> Thanks,
>> Amani
>>
>> On Fri, May 8, 2020 at 6:05 PM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>>> Dear Hussain,
>>>
>>> Please check the customer didn't receive the actual item he ordered he
>>> only received the free sample. Please update asap this customer follow up
>>> on social media.
>>>
>>> Thanks,
>>> Amani
>>>
>>