Subject: Re: 600521323 // MTC-G55 - B // Megastar - Metallic Mercedes Ride-On with Eva Tyres - Black // POMUMZ_DXB58783 // Defective
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: "Simba ." <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, Hyacinth Joyce <[email-masked]>, Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>
Date: Fri, 12 Jun 2020 11:51:34 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

The person who bought the item for this customer keeps on receiving a call
from the courier.

Kindly inform the courier to contact the number of this person instead. For
any related concern about this case, please contact:

Leoney Gonsalves
306 nayli 4 building al tawuun.
Landmark 2mins from al arab mall
Sharjah

 971509205342

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, May 30, 2020 at 2:36 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Simba,
>
> Kindly update.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 28 May 2020 at 18:58, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Simba,
>>
>> Kindly ensure that the item will be ready on Saturday morning in order
>> for us to arrange a collection and delivery to the customer on the same day.
>>
>> Please prioritize this request as the customer threats to raise a
>> complaint.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Thu, 28 May 2020 at 12:03, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi Simba,
>>>
>>> As discussed, please ensure that the item will be ready on Saturday.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Tue, 26 May 2020 at 15:58, Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> @Rajesh Pattabhi <[email-masked]> thank you for the update.
>>>>
>>>> @Simba . <[email-masked]> Is the item received? Please
>>>> prioritize the inspection and repair because this customer has requested it
>>>> since March.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Tue, 26 May 2020 at 15:52, Rajesh Pattabhi <
>>>> [email-masked]> wrote:
>>>>
>>>>> *Dear Joyce*
>>>>>
>>>>>
>>>>>
>>>>> *Delivered*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Raj.P*
>>>>>
>>>>> E-Commerce & Large Enterprises
>>>>>
>>>>> Manager | Parcels and express BU
>>>>>
>>>>> Head Office
>>>>>
>>>>> P.O. Box 99999, Dubai, United Arab Emirates
>>>>>
>>>>> *T*
>>>>>
>>>>>  *+971 4 230 3000 <+971-4-230-3000>*
>>>>>
>>>>>  |
>>>>>
>>>>> *  M*
>>>>>
>>>>>  *+971 55 257 1010 <+999-99-999-9999>*
>>>>>
>>>>> *E*
>>>>>
>>>>>  [email-masked] <[email-masked]>*
>>>>>
>>>>>  |
>>>>>
>>>>> *  W*
>>>>>
>>>>>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>>>>>
>>>>>  <https://www.facebook.com/EmiratesPostUAE/>
>>>>>
>>>>>  <https://www.instagram.com/emiratespostuae/>
>>>>>
>>>>>
>>>>>
>>>>> *@ your service 24/7 ! *
>>>>>
>>>>>
>>>>>
>>>>> *We Care – Safety first; Contactless Deliveries – COVID-19*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>> *Sent:* Tuesday, May 26, 2020 3:36 PM
>>>>> *To:* Rajesh Pattabhi <[email-masked]>; Usman Abbasi
>>>>> <[email-masked]>; Umang Mehrotra <[email-masked]>;
>>>>> Denmark A <[email-masked]>
>>>>> *Cc:* Mehaboob Ayub Abdulsalam <[email-masked]>; Simba
>>>>> . <[email-masked]>; Returns.fc <[email-masked]>;
>>>>> customer care <[email-masked]>
>>>>> *Subject:* Re: 600521323 // MTC-G55 - B // Megastar - Metallic
>>>>> Mercedes Ride-On with Eva Tyres - Black // POMUMZ_DXB58783 // Defective
>>>>>
>>>>>
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> Please prioritize this request. One week had passed since we handed
>>>>> over the item for delivery but we don't have any update until Today.
>>>>>
>>>>>
>>>>>
>>>>> The item is subject to inspection and repair and is needed urgently by
>>>>> the customer.
>>>>>
>>>>>
>>>>>
>>>>> Kindly note that the customer has raised a complaint about the matter
>>>>> to the management.
>>>>>
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>>
>>>>> Customer Care Representative
>>>>>
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Tue, 26 May 2020 at 10:09, Rajesh Pattabhi <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> *Dear Usman*
>>>>>
>>>>>
>>>>>
>>>>> *Good morning*
>>>>>
>>>>> *Kindly check and advise*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Best regards*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Raj.P*
>>>>>
>>>>> E-Commerce & Large Enterprises
>>>>>
>>>>> Manager | Parcels and express BU
>>>>>
>>>>> Head Office
>>>>>
>>>>> P.O. Box 99999, Dubai, United Arab Emirates
>>>>>
>>>>> *T*
>>>>>
>>>>>  *+971 4 230 3000 <+971-4-230-3000>*
>>>>>
>>>>>  |
>>>>>
>>>>> *  M*
>>>>>
>>>>>  *+971 55 257 1010 <+999-99-999-9999>*
>>>>>
>>>>> *E*
>>>>>
>>>>>  [email-masked] <[email-masked]>*
>>>>>
>>>>>  |
>>>>>
>>>>> *  W*
>>>>>
>>>>>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>>>>>
>>>>>  <https://www.facebook.com/EmiratesPostUAE/>
>>>>>
>>>>>  <https://www.instagram.com/emiratespostuae/>
>>>>>
>>>>>
>>>>>
>>>>> *@ your service 24/7 ! *
>>>>>
>>>>>
>>>>>
>>>>> *We Care – Safety first; Contactless Deliveries – COVID-19*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>> *Sent:* Tuesday, May 26, 2020 7:59 AM
>>>>> *To:* Rajesh Pattabhi <[email-masked]>; Usman Abbasi
>>>>> <[email-masked]>
>>>>> *Cc:* Umang Mehrotra <[email-masked]>; Simba . <
>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>> customer care <[email-masked]>; Denmark A <[email-masked]>;
>>>>> Mehaboob Ayub Abdulsalam <[email-masked]>
>>>>> *Subject:* Re: 600521323 // MTC-G55 - B // Megastar - Metallic
>>>>> Mercedes Ride-On with Eva Tyres - Black // POMUMZ_DXB58783 // Defective
>>>>>
>>>>>
>>>>>
>>>>> Hi Rajesh and Usman,
>>>>>
>>>>>
>>>>>
>>>>> Do we have an update?
>>>>>
>>>>>
>>>>>
>>>>> Is the item delivered?
>>>>>
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>>
>>>>> Customer Care Representative
>>>>>
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sat, 23 May 2020 at 17:28, Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Rajesh,
>>>>>
>>>>>
>>>>>
>>>>> Thank you for the update.
>>>>>
>>>>>
>>>>>
>>>>> Please be advised that this is not a delivery to a customer. The item
>>>>> is to be delivered to one of our vendors.
>>>>>
>>>>>
>>>>>
>>>>> The delivery address and contact person is as per below:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>>
>>>>> Customer Care Representative
>>>>>
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Sat, 23 May 2020 at 17:25, Rajesh Pattabhi <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> *Dear Umang*
>>>>>
>>>>>
>>>>>
>>>>> *Good afternoon*
>>>>>
>>>>> *We were to schedule the delivery on Thursday but due to
>>>>> unavailability of helper for the shipment, the courier couldn’t attempt*
>>>>>
>>>>> *Yesterday the customer  refused to receive the shipment……today we
>>>>> will try to rearrange the same*
>>>>>
>>>>>
>>>>>
>>>>> **********
>>>>>
>>>>> *Dear Usman*
>>>>>
>>>>>
>>>>>
>>>>> *Keep your coordination ongoing  and keep me posted*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Best regards*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Raj.P*
>>>>>
>>>>> E-Commerce & Large Enterprises
>>>>>
>>>>> Manager | Parcels and express BU
>>>>>
>>>>> Head Office
>>>>>
>>>>> P.O. Box 99999, Dubai, United Arab Emirates
>>>>>
>>>>> *T*
>>>>>
>>>>>  *+971 4 230 3000 <+971-4-230-3000>*
>>>>>
>>>>>  |
>>>>>
>>>>> *  M*
>>>>>
>>>>>  *+971 55 257 1010 <+999-99-999-9999>*
>>>>>
>>>>> *E*
>>>>>
>>>>>  [email-masked] <[email-masked]>*
>>>>>
>>>>>  |
>>>>>
>>>>> *  W*
>>>>>
>>>>>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>>>>>
>>>>>  <https://www.facebook.com/EmiratesPostUAE/>
>>>>>
>>>>>  <https://www.instagram.com/emiratespostuae/>
>>>>>
>>>>>
>>>>>
>>>>> *@ your service 24/7 ! *
>>>>>
>>>>>
>>>>>
>>>>> *We Care – Safety first; Contactless Deliveries – COVID-19*
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Umang Mehrotra <[email-masked]>
>>>>> *Sent:* Saturday, May 23, 2020 4:25 PM
>>>>> *To:* Rajesh Pattabhi <[email-masked]>
>>>>> *Cc:* Simba . <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>> Usman Abbasi <[email-masked]>; Denmark A <
>>>>> [email-masked]>; Hyacinth Joyce <[email-masked]>
>>>>> *Subject:* RE: 600521323 // MTC-G55 - B // Megastar - Metallic
>>>>> Mercedes Ride-On with Eva Tyres - Black // POMUMZ_DXB58783 // Defective
>>>>>
>>>>>
>>>>>
>>>>> Hi Raj,
>>>>>
>>>>>
>>>>>
>>>>> Is there any update one the below?
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Umang Mehrotra
>>>>>
>>>>>
>>>>>
>>>>> *From:* Hyacinth Joyce [mailto:[email-masked]]
>>>>> *Sent:* Saturday, May 23, 2020 12:44 PM
>>>>> *To:* Rajesh Pattabhi <[email-masked]>; Usman Abbasi <
>>>>> [email-masked]>; Denmark A <[email-masked]>
>>>>> *Cc:* Simba . <[email-masked]>; Returns.fc <
>>>>> [email-masked]>; customer care <[email-masked]>;
>>>>> Umang Mehrotra <[email-masked]>
>>>>> *Subject:* Re: 600521323 // MTC-G55 - B // Megastar - Metallic
>>>>> Mercedes Ride-On with Eva Tyres - Black // POMUMZ_DXB58783 // Defective
>>>>>
>>>>>
>>>>>
>>>>> Hi Rajesh,
>>>>>
>>>>>
>>>>>
>>>>> Could you please assist?
>>>>>
>>>>>
>>>>>
>>>>> This an urgent request, we have handed over an item to be delivered to
>>>>> one of our vendors to the below address.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> We have not received any confirmation yet if the item has been
>>>>> delivered or not.
>>>>>
>>>>>
>>>>>
>>>>> Kindly check and advise.
>>>>>
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>>
>>>>> Customer Care Representative
>>>>>
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, 21 May 2020 at 14:17, Denmark A <[email-masked]> wrote:
>>>>>
>>>>> Hi Usman,
>>>>>
>>>>>
>>>>>
>>>>> Hope this email finds you well, do we have an update regarding the
>>>>> item that needs to be handed over to Vendor?
>>>>>
>>>>>
>>>>>
>>>>> Appreciate your immediate response, thank you.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 21, 2020 at 9:09 AM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> Do we have an update on this?
>>>>>
>>>>>
>>>>>
>>>>> @Usman Abbasi <[email-masked]> has the item been delivered
>>>>> to the vendor?
>>>>>
>>>>>
>>>>>
>>>>> @Simba . <[email-masked]> is the item received?
>>>>>
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>>
>>>>> Customer Care Representative
>>>>>
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Wed, 20 May 2020 at 14:13, Denmark A <[email-masked]> wrote:
>>>>>
>>>>> Hi Usman,
>>>>>
>>>>>
>>>>>
>>>>> Please update.
>>>>>
>>>>>
>>>>>
>>>>> Regard,
>>>>>
>>>>> Den mark
>>>>>
>>>>>
>>>>>
>>>>> On Wed, May 20, 2020 at 12:55 PM Denmark A <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Usman,
>>>>>
>>>>>
>>>>>
>>>>> As per agreed please re route the the subject matter to the below
>>>>> address as this was a vendor communication not a customer reship.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> International City
>>>>>
>>>>> Persia Cluster .
>>>>>
>>>>> M-03
>>>>>
>>>>> Shop - 08
>>>>>
>>>>> Dubai
>>>>>
>>>>>
>>>>>
>>>>> Simba Contact person: 0556595409
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>>