Subject: Re: Sales Order # 100135621 - Waybill: 4573310346
From: Radwa Ali <[email-masked]>
To: Ronald Gaviola <[email-masked]>, "ae.mumzworld" <[email-masked]>
Cc: customer care <[email-masked]>
Date: Fri, 12 Jun 2020 11:26:30 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,
This shipment is on hold.
Please return to WH ASAP as we need to refund the amount.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Thu, Jun 11, 2020 at 12:23 PM Radwa Ali <[email-masked]> wrote:

> Hi All,
> When will this be returned to WH so we can issue a refund?
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Sat, May 30, 2020 at 6:04 PM Radwa Ali <[email-masked]> wrote:
>
>> Hi Ronald,
>> She wants a refund , she doesn't want to receive the item anymore as it
>> was a gift.
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Sat, May 30, 2020 at 5:59 PM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi Ronald,
>>> Any updates ?
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Thu, May 28, 2020 at 6:27 PM Radwa Ali <[email-masked]> wrote:
>>>
>>>> Hi Ronald,
>>>> Please check this DHL shipment.
>>>> The customer received the package but it had the wrong shipping details
>>>> on it.
>>>> She needed the items as a gift and has been waiting since the 14th of
>>>> April.
>>>> Please check with DHL and advise as we need to call her back on Sunday.
>>>>
>>>> Order # 100135621
>>>> AWB# 4573310346
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>