Subject: Re: SO#100138890 - AWB# 70795205
From: Mary Anne Agapito <[email-masked]>
To: Zubair Wahid <[email-masked]>
Cc: KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>
Date: Fri, 12 Jun 2020 11:20:52 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

This shipment didn't move since April 26.

There are 7 items in RIY warehouse, the customer refused GC or refund, he
wants the item as it is a gift.

SKU: KSA-JUM-HS01-COMP-NK-RD+LG-RED-CS

To rectify the issue, new order was created. Please ship it to another
courier, the customer doesn't want Naqel again.
600892222

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, Jun 9, 2020 at 11:48 AM Radwa Ali <[email-masked]> wrote:

> Hi Team,
> Please contact Naqel and advise with updates as the customer keeps
> following up.
> This has been shipped since April 26th and has no updates since it was
> picked up.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>