Subject: Re: Quality Concern - New Agents
From: "Asad ." <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, rodina <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 12 Jun 2020 04:37:19 +0000

Sorry, we will do it at 10 and not 9AM UAE time.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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From: "Asad ." <[email-masked]>
Date: Friday, 12 June 2020 at 7:58 AM
To: Urvika Chaudhary <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, rodina <[email-masked]>, saurabh <[email-masked]>
Subject: Re: Quality Concern - New Agents

Hi Urvika, Let’s have a quick chat this morning 9:15 UAE time with Ekta, Amir and Rodina. Before that please also insure you attend the daily briefs at 9AM everyday together with your agents. Our team will send the invite for the daily team briefings.

We have moved people from chat to emails and now on emails today we need to ensure every agent answer 80 to 100 emails. I would really ask you guys to manage the quality together with us.

Please send the invite for this meeting.

Asad

On Fri, 12 Jun 2020 at 7:36 AM Urvika Chaudhary <[email-masked]<mailto:[email-masked]>> wrote:
Hi Asad,

Thank you for the feedback,

I will set up a call with Renu and Rodina to address this issue and will ensure that we actively monitor the quality of the agents.

Urvika Chaudhary
Training Manager
________________________________
Cherry E-Commerce Services Pvt. Ltd.
[email-masked]<mailto:[email-masked]>
www.livesalesman.com<http://www.livesalesman.com/>

________________________________
From: "Asad" <[email-masked]<mailto:[email-masked]>>
To: "Urvika Chaudhary" <[email-masked]<mailto:[email-masked]>>
Cc: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Ekta Jesswani" <[email-masked]<mailto:[email-masked]>>, "rodina" <[email-masked]<mailto:[email-masked]>>, "Amir Julkarnain" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 11, 2020 10:39:26 PM
Subject: Quality Concern - New Agents

Hi Urvika,

Today we have reviewed the performance of most of the agents on the live chat and emails and we found it to be below our minimum standards. Can you please schedule a meeting with our TL’s and discuss the issues. What I would require is a plan to fix those gaps pretty quickly. For the time being we have moved the agents from chats to email until we are fully confident that the team members are ready for live chat’s.

Please treat this as a priority, we really can’t compromise on the quality of the responses.

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
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[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.