Subject: Re: Quality Concern - New Agents
From: Urvika Chaudhary <[email-masked]>
To: Asad <[email-masked]>
Cc: saurabh <[email-masked]>, Ekta Jesswani <[email-masked]>, rodina <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Thu, 11 Jun 2020 20:36:37 -0700 (MST)

Hi Asad, 

Thank you for the feedback, 

I will set up a call with Renu and Rodina to address this issue and will ensure that we actively monitor the quality of the agents. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Asad" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Cc: "saurabh" <[email-masked]>, "Ekta Jesswani" <[email-masked]>, "rodina" <[email-masked]>, "Amir Julkarnain" <[email-masked]> 
Sent: Thursday, June 11, 2020 10:39:26 PM 
Subject: Quality Concern - New Agents 

Hi Urvika, 

Today we have reviewed the performance of most of the agents on the live chat and emails and we found it to be below our minimum standards. Can you please schedule a meeting with our TL’s and discuss the issues. What I would require is a plan to fix those gaps pretty quickly. For the time being we have moved the agents from chats to email until we are fully confident that the team members are ready for live chat’s. 

Please treat this as a priority, we really can’t compromise on the quality of the responses. 

Kind Regards, 

Asad Pirzada 
Chief Operations Officer 

M +971 504 09 5386 
E [ mailto:[email-masked] | [email-masked] ] 

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE 

[ https://www.instagram.com/mumzworldcom/ ] [ https://www.facebook.com/mumzworld ] [ https://www.youtube.com/user/MumZworld ] [ https://www.snapchat.com/add/mumzworld.com ] [ https://twitter.com/mumzworld ] 

[ https://www.mumzworld.com/en/ ] 

[ https://www.mumzworld.com/en/media-and-press ] 

Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.