Subject: Re: Delivery Follow up - 600801020// awb: 70776698
From: "Asad ." <[email-masked]>
To: Mary Anne Agapito <[email-masked]>, DXB CS <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Anas nazzal <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Zubair Wahid <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Thu, 11 Jun 2020 19:46:08 +0000
List-Id: <ccteam.mumzworld.com>

Guys, no response yet. Not good. Can we please solve this issue fast?

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
[instagram]<https://www.instagram.com/mumzworldcom/> [facebook] <https://www.facebook.com/mumzworld>  [youtube] <https://www.youtube.com/user/MumZworld>  [snapchat] <https://www.snapchat.com/add/mumzworld.com>  [twitter] <https://twitter.com/mumzworld>
[mumzworld logo]<https://www.mumzworld.com/en/>
[mumzworld awards]<https://www.mumzworld.com/en/media-and-press>
Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

From: Mary Anne Agapito <[email-masked]>
Date: Thursday, 11 June 2020 at 7:07 PM
To: DXB CS <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Anas nazzal <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Zubair Wahid <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Subject: Re: Delivery Follow up - 600801020// awb: 70776698

Hi Anita,

 After several follow-ups why this has been returned to us?

@Hussain Firoz Miyagamwala<mailto:[email-masked]>  @Zubair Wahid<mailto:[email-masked]>  - is it in the warehouse now? The customer wants her order to be reshipped back to her. Unable to place a new order 2 out 4 are out of stock.

The customer is extremely furious and wants her order to be delivered the soonest possible time.

Please advise us urgently. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]

On Thu, Jun 11, 2020 at 1:37 PM DXB CS <[email-masked]<mailto:[email-masked]>> wrote:
DearTeam,

Shipment has been RTO.
New AWB created . 

Regards,
Anita D’souza
Customer Service Team
Mobile No: +971-504248925

.
DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

From: Hyacinth Joyce [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Thursday, June 11, 2020 1:07 PM
To: DXB CS <[email-masked]<mailto:[email-masked]>>
Cc: Anas nazzal <[email-masked]<mailto:[email-masked]>>; Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Subject: Re: Delivery Follow up - 600801020// awb: 70776698

Hi Team,

Do we have an update on this?

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Tue, 9 Jun 2020 at 13:44, DXB CS <[email-masked]<mailto:[email-masked]>> wrote:
Dear team,

I am still following up with my team .

Regards,
Anita D’souza
Customer Service Team
Mobile No: +971-504248925

.
DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

From: Hyacinth Joyce [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Tuesday, June 9, 2020 1:10 PM
To: DXB CS <[email-masked]<mailto:[email-masked]>>
Cc: Anas nazzal <[email-masked]<mailto:[email-masked]>>; Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Subject: Re: Delivery Follow up - 600801020// awb: 70776698

Hi team,

The customer called again to follow up.

Upon tracking its shows:

Kindly confirm the return status.

Thank you.

Best Regards,
Joyce Alvarado
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

On Wed, 3 Jun 2020 at 18:33, 'DXB CS' via customer care <[email-masked]<mailto:[email-masked]>> wrote:
Dear Anas,

Please wait for update will revert you back .

Regards,
Anita D’souza
Customer Service Team
Mobile No: +971-504248925

.
DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

From: Anas nazzal [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Wednesday, June 3, 2020 6:03 PM
To: DXB CS <[email-masked]<mailto:[email-masked]>>
Cc: Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Subject: Re: Delivery Follow up - 600801020// awb: 70776698

Dear Team,

Kindly do the needful as the customer called again to follow up.

Best regards,
Anas Nazzal

On Sun, May 31, 2020 at 2:52 PM 'DXB CS' via customer care <[email-masked]<mailto:[email-masked]>> wrote:
Noted we will do the needful.

Regards,
Anita D’souza
Customer Service Team
Mobile No: +971-504248925

.
DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

From: Samiya Sheikh [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Sunday, May 31, 2020 2:43 PM
To: DXB CS <[email-masked]<mailto:[email-masked]>>
Cc: Mary Anne Agapito <[email-masked]<mailto:[email-masked]>>; Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Subject: Re: Delivery Follow up - 600801020// awb: 70776698

Hi Team,

Kindly arrange an urgent delivery of this shipment.

Regards

On Thu, May 28, 2020 at 11:42 AM 'DXB CS' via customer care <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mary ,

Following up with our team for urgent delivery .

Regards,
Anita D’souza
Customer Service Team
Mobile No: +971-504248925

.
DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

From: Mary Anne Agapito [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Thursday, May 28, 2020 10:38 AM
To: DXB CS <[email-masked]<mailto:[email-masked]>>
Cc: Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Subject: Re: Delivery Follow up - 600801020// awb: 70776698

Hi Anita,

The customer called again, please ensure the delivery immediately without any fail.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]

On Wed, May 27, 2020 at 4:49 PM DXB CS <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mary,

I totally agree with you , due to more load delays in deliveries.
I already updated subject shipment in delivery request , we will try to deliver it pending shipments asap .
Apologize for the inconvenience.

Regards,
Anita D’souza
Customer Service Team
Mobile No: +971-504248925

.
DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

From: Mary Anne Agapito [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Wednesday, May 27, 2020 4:34 PM
To: DXB CS <[email-masked]<mailto:[email-masked]>>
Cc: Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Subject: Re: Delivery Follow up - 600801020// awb: 70776698

Hi Anita,

Yes, please. It's been with your company for quite a long time now.

Thank you
Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]

On Wed, May 27, 2020 at 2:18 PM DXB CS <[email-masked]<mailto:[email-masked]>> wrote:
Dear Mary,

The shipment is in the facility .
We will arrange delivery asap.

Regards,
Anita D’souza
Customer Service Team
Mobile No: +971-504248925

.
DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

From: Mary Anne Agapito [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Wednesday, May 27, 2020 1:33 PM
To: DXB CS <[email-masked]<mailto:[email-masked]>>
Cc: Hussain Firoz Miyagamwala <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Eugene Mugisa <[email-masked]<mailto:[email-masked]>>
Subject: Delivery Follow up - 600801020// awb: 70776698

Hi Anita,

May we know the status of this order, please?

Please advise. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked]<mailto:[email-masked]> │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

[Image removed by sender. Inline image 1]