Subject: Poor Quality of agents- mumsworld
From: Deeksha Dadu <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Thu, 11 Jun 2020 18:03:42 +0000

Hi Urvika,

Please see Asad’s email. Have sent you a WhatsApp message too, please get this fixed urgently. Fix up a meeting with their TLs tomorrow itself.

Regards,

Deeksha

Hi Urvika,

Today we have reviewed the performance of most of the agents on the live chat and emails and we found it to be below our minimum standards. Can you please schedule a meeting with our TL’s and discuss the issues. What I would require is a plan to fix those gaps pretty quickly. For the time being we have moved the agents from chats to email until we are fully confident that the team members are ready for live chat’s.

Please treat this as a priority, we really can’t compromise on the quality of the responses.