Subject: RE: SO # 700230999_1 - 70793845
From: "DXB CS" <[email-masked]>
To: <[email-masked]>
Cc: "'Yaseen Shaqra'" <[email-masked]>, "'Mary Anne Agapito'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Ronald Gaviola'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>, "'Norah Q'" <[email-masked]>, "'premiumaccount'" <[email-masked]>, "'Radwa Ali'" <[email-masked]>
Date: Thu, 11 Jun 2020 17:58:10 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mohsin ,

Please do the needful . 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Radwa Ali [mailto:[email-masked]] 
Sent: Thursday, June 11, 2020 5:46 PM
To: DXB CS <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>; Mary Anne Agapito <[email-masked]>; customer care <[email-masked]>; Ronald Gaviola <[email-masked]>; Eugene Mugisa <[email-masked]>; Norah Q <[email-masked]>; premiumaccount <[email-masked]>
Subject: Re: SO # 700230999_1 - 70793845

Hi All,

The customer received 1 item and it was damaged ? Please return to WH so we can refund.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMhmuxsJyUg6GwuPv5ClP4pU&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

On Tue, Jun 2, 2020 at 12:27 PM 'DXB CS' via customer care <[email-masked] <mailto:[email-masked]> > wrote:

Noted and it will be done asap.

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Yaseen Shaqra [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Tuesday, June 2, 2020 11:49 AM
To: DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: Mary Anne Agapito <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Ronald Gaviola <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Norah Q <[email-masked] <mailto:[email-masked]> >; premiumaccount <[email-masked] <mailto:[email-masked]> >
Subject: Re: SO # 700230999_1 - 70793845

Hi Team,

Please cancel the shipment and return it back to our warehouse, the customer is not interested anymore to receive the shipment 

On Thu, May 21, 2020 at 1:46 PM DXB CS <[email-masked] <mailto:[email-masked]> > wrote:

Dear Mary ,

We already updated in delivery request to deliver the shipment urgently .

We will follow up with concern team . 

 

Regards,

Anita D’souza

Customer Service Team

Mobile No: +971-504248925

.

DISCLAIMER: The content of this email is confidential and intended for the recipient(s) specified in the message only. It is strictly forbidden to share any part of this message with any third party, without a written consent of the sender. If you received this message by mistake, please reply to this message and follow with its deletion.

 

From: Mary Anne Agapito [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Thursday, May 21, 2020 1:41 PM
To: Norah Q <[email-masked] <mailto:[email-masked]> >; premiumaccount <[email-masked] <mailto:[email-masked]> >; DXB CS <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Ronald Gaviola <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Yaseen Shaqra <[email-masked] <mailto:[email-masked]> >
Subject: Re: SO # 700230999_1 - 70793845

Hi Team,

May we have an update on this shipment, please?

The customer keeps on following up.

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e882ca88bf&attid=0.1&permmsgid=msg-f%3A1627518056495393012&th=16961b0ca6f128f4&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ-kBCaEySkJ8k9w0FA8konxbh8euZMvDSoLFdgvHUoTSVCu-55zppkycHWMqeAKuaN8KaTaAnzCx8zjui_ax97BOizysC1UWznkXELDgqGC7UNiUvHsQ8-soIM&disp=emb&realattid=ii_1562a22ad936cd8e> 

 

On Fri, May 15, 2020 at 11:31 AM Yaseen Shaqra <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

Please contact the customer on the number below and arrange the delivery at the soonest 

Address : Riyadh, Al Narjas dis, Abu baker Alsdiq street

Number: 966561016477

-- 

Best Regards,

Yaseen Shaqra

Customer Care Representative
p:  +971 4 4339455│ e: yaseen.s <mailto:[email-masked]> @mumzworld.com  │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

-- 

Best Regards,

Yaseen Shaqra

Customer Care Representative
p:  +971 4 4339455│ e: yaseen.s <mailto:[email-masked]> @mumzworld.com  │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE