Subject: Re: SO# 600848037 - HA-687024
From: Yaseen Shaqra <[email-masked]>
To: Laura Thomson <[email-masked]>
Cc: customer care <[email-masked]>, Jeremie Jizmundo <[email-masked]>, "Alina D'Souza" <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Thu, 11 Jun 2020 17:38:03 +0400
List-Id: <ccteam.mumzworld.com>

Hi Laura,

Please check and assist, the customer doesn't want the item anymore

Kindly check the videos and advise

On Thu, Jun 11, 2020 at 3:18 PM Bernadette Villahermosa <[email-masked]>
wrote:

> Hi Yaseen,
>
>
>
> Honestly, there’s nothing wrong with the item.
>
> If she’s complaining about the chair padding, that is only normal, it’s
> not really as foamy as she expected but comfy enough for relaxation.
>
> She said that it snaps back harshly but we didn’t see it in the video.
> Apologies but the problem that she complained about is not really clear.
>
>
>
> Regards,
>
> Bernadette
>
>
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Thursday, June 11, 2020 8:57 AM
> *To:* Bernadette Villahermosa <[email-masked]>
> *Cc:* customer care <[email-masked]>; Jeremie Jizmundo <
> [email-masked]>; Babico Trading <[email-masked]>; Jenerose
> Colipano <[email-masked]>; Liza Nocete <[email-masked]>; Alina
> D'Souza <[email-masked]>; Laura Thomson <[email-masked]>
> *Subject:* Re: SO# 600848037 - HA-687024
>
>
>
> Hi Team,
>
>
>
> Please find the attachment for the customer videos
>
> * IMG_3350.MOV
> <https://drive.google.com/a/mumzworld.com/file/d/1VAa0c0mIXOtCgok2Wf3rlOcuijEhO-Y1/view?usp=drive_web>[image:
> Image removed by sender.]*
>
> * IMG_3423.MOV
> <https://drive.google.com/a/mumzworld.com/file/d/16oRlPK4MMhwx4eY9-Whp-mrZEpgoANCU/view?usp=drive_web>[image:
> Image removed by sender.]*
>
> * IMG_3424.MOV
> <https://drive.google.com/a/mumzworld.com/file/d/1mQVBVF8WsPPSmz0rommKkz1BbE7qkIav/view?usp=drive_web>[image:
> Image removed by sender.]*
>
>
>
>
>
> On Wed, Jun 10, 2020 at 10:58 AM Bernadette Villahermosa <
> [email-masked]> wrote:
>
> Hi Yaseen,
>
>
>
> Good day!
>
> The customer might have mistaken the item. By looking at the picture, the
> item seems to be in good condition.
>
> Please see below comments:
>
>    - the chair padding has flattened – padding is in it’s normal
>    condition, not too think or too thin.
>    - the chair does tend to get stuck in the incline position and when
>    the customer sets again it snaps back quite harshly – The backrest can
>    be fully adjusted to the resting position and you just need to set the
>    locking mechanism (see the picture below)  to stay as it is otherwise
>    it will automatically go back once you stand or back to your normal sitting
>    posture.
>
>
>
> Sharing also the video link on how the metal glider really works: *https://www.youtube.com/watch?v=V5ksSUCneok
> <https://www.youtube.com/watch?v=V5ksSUCneok>*
>
> Is it possible to ask the customer for a video to see on how it tends to
> snap back?
>
>
>
>
>
>
>
>
>
> Regards,
>
> Bernadette
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Tuesday, June 09, 2020 5:57 PM
> *To:* Bernadette Villahermosa <[email-masked]>
> *Cc:* customer care <[email-masked]>; Jeremie Jizmundo <
> [email-masked]>; Babico Trading <[email-masked]>; Jenerose
> Colipano <[email-masked]>; Liza Nocete <[email-masked]>; Alina
> D'Souza <[email-masked]>
> *Subject:* Re: SO# 600848037 - HA-687024
>
>
>
> Hi Bernadette,
>
>
>
> Please find the PO
>
>
>
> POMUMZ_DXB192610
>
>
>
> @Alina D'Souza <[email-masked]> Please arrange the collection at the
> soonest
>
>
>
> On Tue, Jun 9, 2020 at 4:30 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Jeremie,
>
>
>
> Please update us ASAP, the customer is following up again
>
>
>
> On Tue, Jun 9, 2020 at 12:02 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> @Jeremie Jizmundo <[email-masked]> Please share the PO with us
>
>
>
> On Tue, Jun 9, 2020 at 11:38 AM Bernadette Villahermosa <[email-masked]>
> wrote:
>
> Hi Yassen.
>
>
>
> Please give us the PO number.
>
>
>
> Regards,
>
> Bernadette
>
>
>
> *From:* Bernadette Villahermosa
> *Sent:* Monday, June 08, 2020 9:51 AM
> *To:* Yaseen Shaqra <[email-masked]>
> *Cc:* customer care <[email-masked]>; Jeremie Jizmundo <
> [email-masked]>; Babico Trading <[email-masked]>; Jenerose
> Colipano <[email-masked]>; Liza Nocete <[email-masked]>
> *Subject:* RE: SO# 600848037 - HA-687024
>
>
>
> Hi Yassen,
>
>
>
> Good day!
>
> Please send us also the PO number.
>
>
>
> Thank you,
>
> Bernadette
>
>
>
> *From:* Yaseen Shaqra <[email-masked]>
> *Sent:* Monday, June 08, 2020 9:21 AM
> *To:* Babico Trading <[email-masked]>; April Catral <[email-masked]>;
> Liza Nocete <[email-masked]>; Bernadette Villahermosa <[email-masked]>;
> Jenerose Colipano <[email-masked]>
> *Cc:* customer care <[email-masked]>; Jeremie Jizmundo <
> [email-masked]>
> *Subject:* SO# 600848037 - HA-687024
>
>
>
> Hi Team,
>
>
>
> Please note that the customer informed that the chair padding has flattened
>
> And the chair does tend to get stuck in the incline position and when the
> customer sets again it snaps back quite harshly
>
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>

-- 

Best Regards,

*Yaseen Shaqra*

Customer Care Representative
p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE