Subject: Re: Sales Order # 600856285
From: "Alina D'Souza" <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>, Syed Yakoob <[email-masked]>, Mohit Caleb <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Outbound.fc" <[email-masked]>, Yaseen Shaqra <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Radwa Ali <[email-masked]>, Taqwa Ali <[email-masked]>
Date: Thu, 11 Jun 2020 17:16:27 +0400
List-Id: <ccteam.mumzworld.com>

Yes, as confirmed with Mohit.

The original item wil be shipped and already cancelled the new order. on NS
600891165

Regards,
Alina

On Thu, Jun 11, 2020 at 3:15 PM Mostafa saad <[email-masked]>
wrote:

> Hello Alina
>
> We already stopped the Swap as per magdy !!!!
>
> Also please add this CRA on the sheet to proceed.
>
>
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Thu, Jun 11, 2020 at 1:03 PM Alina D'Souza <[email-masked]> wrote:
>
>> Thanks Denmark / Mohit,
>>
>> Have created a CRA CRA_AR_RE12624, and a new order# 600891165
>>
>> Please fulfil the item to this order.
>>
>> @Mostafa saad <[email-masked]> Please arrange a swap once
>> picked and packed urgently.
>>
>> Regards,
>> Alina
>>
>> On Thu, Jun 11, 2020 at 12:58 PM Denmark A <[email-masked]> wrote:
>>
>>> Hi Alina,
>>>
>>> 600856251_2 This sales order has a CRA already, we need to collect the
>>> item from the customer who received the pillow.
>>>
>>> Regards,
>>>
>>>
>>>
>>> On Thu, Jun 11, 2020 at 12:52 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> Ok Thanks Denmark.
>>>>
>>>> Do we need to create a CRA and new order?
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Thu, Jun 11, 2020 at 12:50 PM Alina D'Souza <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Mohit / Syed,
>>>>>
>>>>> Please advise and check if we had sent a pillow by mistake.
>>>>>
>>>>> Kindly advise asap
>>>>>
>>>>> @Mohamed Magdy <[email-masked]> - Will Arrange a Swap once
>>>>> confirmed by Mohit as customer very upset and not happy with the delivery
>>>>>
>>>>> Regards,
>>>>> Alina
>>>>>
>>>>>
>>>>> On Thu, Jun 11, 2020 at 12:29 PM Taqwa Ali <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear team
>>>>>>
>>>>>> Kindly assist
>>>>>>
>>>>>> CM called to follow up please update urgently
>>>>>>
>>>>>> Regards
>>>>>> Taqwa
>>>>>>
>>>>>> On Wed, Jun 10, 2020 at 5:23 PM Mohit Caleb <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> +Denmark A <[email-masked]>
>>>>>>> ᐧ
>>>>>>>
>>>>>>> On Tue, Jun 2, 2020 at 6:11 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> The customer called again, she confirmed her name and the order
>>>>>>>> number is correct but the item is not.
>>>>>>>>
>>>>>>>> Please check it in the warehouse, the customer is very upset and
>>>>>>>> needs her order within this week.
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Sat, May 30, 2020 at 1:36 PM <[email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi All,
>>>>>>>>>
>>>>>>>>> Any updates ?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Radwa Ali*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>   │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Yaseen Shaqra <[email-masked]>
>>>>>>>>> *Sent:* Wednesday, May 27, 2020 2:07 PM
>>>>>>>>> *To:* Radwa Ali <[email-masked]>; Mohit Caleb <
>>>>>>>>> [email-masked]>
>>>>>>>>> *Cc:* Mostafa saad <[email-masked]>; Farooq <
>>>>>>>>> [email-masked]>; lastmile <[email-masked]>;
>>>>>>>>> Outbound.fc <[email-masked]>; customer care <
>>>>>>>>> [email-masked]>
>>>>>>>>> *Subject:* Re: Sales Order # 600856285
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Mostafa saad <[email-masked]> @Outbound.fc
>>>>>>>>> <[email-masked]> @Mohit Caleb <[email-masked]> Please
>>>>>>>>> check and assist, the customer is following up
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, May 21, 2020 at 11:49 AM Radwa Ali <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hi Mostafa,
>>>>>>>>>
>>>>>>>>> The label on the box had the correct details.
>>>>>>>>>
>>>>>>>>> I dont believe this is a mix up with the courier.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Radwa Ali*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>   │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, May 21, 2020 at 10:39 AM Mostafa saad <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> @Farooq <[email-masked]>  FYA (  JB251556  )
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Mostafa Saad
>>>>>>>>>
>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, May 21, 2020 at 10:33 AM Radwa Ali <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> Please check the packing process of this item as the customer
>>>>>>>>> requested a coffee machine and she got a breastfeeding pillow.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly let us know if the correct item is still in the WH so we
>>>>>>>>> can request the swap to be done.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Radwa Ali*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>   │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> You received this message because you are subscribed to the Google
>>>>>>>>> Groups "lastmile" group.
>>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>>> send an email to [email-masked].
>>>>>>>>> To view this discussion on the web visit
>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-_Z6oHKuxe4h%2BtOg0VEuN-Y7Cq%3DHF20OfJ15m04fpa27g%40mail.gmail.com
>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ-_Z6oHKuxe4h%2BtOg0VEuN-Y7Cq%3DHF20OfJ15m04fpa27g%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>> .
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>