Subject: Re: wrong shipment: 700236986
From: "Alina D'Souza" <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Denmark A <[email-masked]>, Samiya Sheikh <[email-masked]>, Mohamed Magdy <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Thu, 11 Jun 2020 16:59:04 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

I understand it has been updated on Tracker.

Shipments wrongly created have to be updated for a confirmation.

So that we do not end up creating replacements. Orders like these have to
be updated CC Team does not have knowledge and access to the Tracker.

Regards,
Alina

On Thu, Jun 11, 2020 at 3:08 PM Mostafa saad <[email-masked]>
wrote:

> Hello Alina
>
>
> We will not proceed with any CRA over the emails only we need always to
> add all these details on the sheet to proceed.
>
>
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Thu, Jun 11, 2020 at 1:27 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Mostafa,
>>
>> Created CRA for CRA_AR_RE12625 needs to be collected urgently.
>>
>> @Samiya Sheikh <[email-masked]> If a customer insists please
>> replace an order.
>>
>> For order# 600855826, CRA has been created CRA_AR_RE12626 once the item
>> is received please update CRA. Replacement has been given to  600855826
>>
>> @Denmark A <[email-masked]> FYI
>>
>> Regards,
>> Alina
>>
>> On Thu, Jun 11, 2020 at 11:17 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> No, it was not.
>>>
>>>
>>> Team, Please add any CRA on the Sheet to proceed.
>>>
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> LM Supervisor at Mumzworld
>>>
>>>
>>> On Thu, Jun 11, 2020 at 10:54 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mostafa and Alina,
>>>>
>>>> Please confirm if this was collected.
>>>>
>>>> Regards
>>>>
>>>> On Mon, Jun 8, 2020 at 3:05 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Alina
>>>>>
>>>>>
>>>>> Need CRA only for the item will be returned to the WH.
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>>
>>>>> On Mon, Jun 8, 2020 at 2:36 PM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> Please confirm if you need a CRA for both the customers?
>>>>>>
>>>>>> Basically driver has swapped the package do i still create a CRA for
>>>>>> these 2 orders ?
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
>>>>>> On Mon, Jun 8, 2020 at 9:03 AM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hello Alina
>>>>>>>
>>>>>>> We will not proceed any further CRA over the emails only please
>>>>>>> always add the below point:
>>>>>>>
>>>>>>> 1- Update any CRA on the sheet to proceed.
>>>>>>>
>>>>>>> 2- Need CRA number not only the order number
>>>>>>>
>>>>>>> 3- Item description that the customer need to return it
>>>>>>>
>>>>>>> @Mohamed Magdy <[email-masked]>  FYI
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jun 7, 2020 at 10:25 PM Alina D'Souza <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Eugene,
>>>>>>>>
>>>>>>>> Please advise and arrange driver to collect and deliver to the
>>>>>>>> right place
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Alina
>>>>>>>>
>>>>>>>> On Thu, May 21, 2020 at 3:49 PM Samiya Sheikh <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> For order 700236986_2, cst received a shipment that belongs to
>>>>>>>>> another customer (600855826). return request is raised,
>>>>>>>>>
>>>>>>>>> Kindly check if the package of (700236986_2) is at the warehouse.
>>>>>>>>>
>>>>>>>>> Please note the shipment cst received had 2 labels with both csts
>>>>>>>>> address and phone numbers.
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>