Subject: Re: Wrong Item Delivered - Order No. 600881646
From: Mohit Caleb <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Muhammad Habib <[email-masked]>, Omar Ismail <[email-masked]>, Mostafa Said <[email-masked]>, Naib Khan <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Thu, 11 Jun 2020 16:40:11 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hyacinth,

I have checked on this case, labels got swapped during packing.
The items for the mentioned order went to 600881340_2.
Please update on the sheet so that Mostafa can proceed with the collection.

Thank you, Regards
ᐧ

On Thu, Jun 11, 2020 at 3:13 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Team,
>
> Please update urgently.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Wed, 10 Jun 2020 at 13:15, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Syed,
>>
>> The customer is about to give birth and she needs her order urgently.
>>
>> Please check and advise. The customer wants to be updated today.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Tue, Jun 9, 2020 at 11:20 AM Syed Yakoob <[email-masked]> wrote:
>>
>>> Hello Naib,
>>>
>>> I couldn't retrieve the CCTV footage for this. @Omar Ismail
>>> <[email-masked]> can you please check if there is extra inventory
>>> for this item.
>>>
>>> Best Regards,
>>>
>>> ᐧ
>>>
>>> On Tue, 9 Jun 2020 at 09:34, Naib Khan <[email-masked]> wrote:
>>>
>>>> +Mohit Caleb <[email-masked]>  please do the needful.
>>>>
>>>> @Mostafa saad <[email-masked]> please arrange collection.
>>>>
>>>> Regards.
>>>> Naib
>>>>
>>>>
>>>> On Tue, 9 Jun 2020 at 09:08, Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Please update on this asap.
>>>>>
>>>>> The customer is about to give birth and needs her item urgently.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Mon, 8 Jun 2020 at 18:04, Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> The customer with the above order no. called and informed that she
>>>>>> received the wrong shipment. The customer is supposed to receive baby items
>>>>>> but she received a Trunki.
>>>>>>
>>>>>>  Please see the below image for your reference.
>>>>>>
>>>>>>
>>>>>> Please note that the customer is about to deliver her baby and she
>>>>>> wants to receive her items urgently.
>>>>>>
>>>>>> Kindly do the needful.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>> --
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>>>>> To view this discussion on the web visit
>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAKOk5sP_6-0HFQv5PKowG7ATy0EKrso-om500%2BEb07rADfouuw%40mail.gmail.com
>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAKOk5sP_6-0HFQv5PKowG7ATy0EKrso-om500%2BEb07rADfouuw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>> .
>>>>>
>>>>

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