Subject: 100146020 - very urgent.
From: Sagar Khawani <[email-masked]>
To: Mohamed Magdy <[email-masked]>
Cc: Leena <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Thu, 11 Jun 2020 16:14:01 +0400
List-Id: <ccteam.mumzworld.com>

Order placed on 1st May

Shipped by us on 17th May

Customer is here in D3 office.

Asking for refund – 3K dhs

No refund request raised by CC team.

No CRA.

As per DHL it is returned to warehouse  on 2nd June.

Where is the product ? who is having.?

Where is the process broken ?

Can we know and fix & learn.