Subject: Re: PLS CANCEL- 100138771_2 << Reference ID: 55940879 >> 4821449710
From: Zubair Wahid <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Yaseen Shaqra <[email-masked]>, Eugene Mugisa <[email-masked]>, Mary Anne Agapito <[email-masked]>, Ronald Gaviola <[email-masked]>, Pankaj Mahey <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Radwa Ali <[email-masked]>, Syed Yakoob <[email-masked]>, Vipin Raj <[email-masked]>, Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Mostafa saad <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Thu, 11 Jun 2020 14:59:27 +0300
List-Id: <ccteam.mumzworld.com>

This order is not in my tracking list, can you confirm where this shipment
was assigned to?

On Thu, Jun 11, 2020 at 2:45 PM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Zubair,
>
> Please confirm if the below is cancelled from your side so that i can do
> the same in NS.
>
>
>
> On Thu, Jun 11, 2020 at 1:55 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please note that the customer wants to cancel the shipment and refund the
>> amount back to her
>>
>> Kindly check and advise
>>
>> On Thu, Jun 4, 2020 at 3:23 PM <[email-masked]> wrote:
>>
>>> Hi @Hussain Firoz Miyagamwala <[email-masked]> and @Ronald
>>> Gaviola <[email-masked]>,
>>>
>>> The below shipment was requested multiple times to be cancelled.
>>>
>>> Now the customer has agreed to receive the shipment.
>>>
>>> She received a partial delivery. We need to close this case and  create
>>> a CRA and refund the customer today.
>>>
>>>
>>>
>>> @Eugene Mugisa <[email-masked]> Please assist as we need to close
>>> this today. Customer is beyond frustrated. This has been pending since the
>>> 18th of April.
>>>
>>> The 2nd part if this order is supposed to be shipped with iMile AWB#
>>> 604212067394 was added to the KSA escalation since the 4th of May and
>>> we still have no updates ?
>>>
>>> Please treat this as a priority we need to close the case and refund the
>>> customer.
>>>
>>> 4-May-2020
>>>
>>> 18-Apr-2020
>>>
>>> Mohammed
>>>
>>> Riyadh
>>>
>>> Assigned to Imile delivery services since 21 April
>>>
>>> 100138771_1
>>>
>>> Imile
>>>
>>> 604212067394
>>>
>>> 8-May-2020
>>>
>>> 18-Apr-2020
>>>
>>> Mac
>>>
>>> Riyadh
>>>
>>> PLS CANCEL
>>>
>>> 100138771_1
>>>
>>> imile
>>>
>>> 604212067394
>>>
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito <[email-masked]>
>>> *Sent:* Friday, May 29, 2020 8:52 PM
>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>
>>> *Cc:* Pankaj Mahey <[email-masked]>; Azharuddin Kalamuddin (R3PL)
>>> <[email-masked]>; Radwa Ali <[email-masked]>;
>>> Syed Yakoob <[email-masked]>; Vipin Raj <[email-masked]>;
>>> Mohit Caleb <[email-masked]>; Outbound.fc <
>>> [email-masked]>; lastmile <[email-masked]>; customer
>>> care <[email-masked]>; Eugene Mugisa <[email-masked]>;
>>> Mostafa saad <[email-masked]>; Returns.fc <
>>> [email-masked]>
>>> *Subject:* Re: PLS CANCEL- 100138771_2 << Reference ID: 55940879 >>
>>> 4821449710
>>>
>>>
>>>
>>> Hi Hussain,
>>>
>>>
>>>
>>> Is this in the warehouse in KSA now?
>>>
>>>
>>>
>>> Please create the CRA if it is, the customer keeps on following up.
>>>
>>>
>>>
>>> Also, please advise us once done to initiate the refund.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, May 25, 2020 at 3:20 PM <[email-masked]> wrote:
>>>
>>> Dear Pankaj
>>>
>>>
>>>
>>> Please confirm the address for the return?
>>>
>>>
>>>
>>> Should you require any further assistance, please contact me directly.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>>
>>>
>>>
>>>
>>> *Ozzie Fernandes*
>>>
>>> Key Account Advisor
>>>
>>>
>>>
>>> DHL EXPRESS
>>>
>>> P.O.Box 6252
>>>
>>> Dubai
>>>
>>> United Arab Emirates
>>>
>>> 2924114
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> >> *Original Message ...*
>>> >> From: [email-masked]
>>> >> To: [email-masked], [email-masked]
>>> >> Cc: [email-masked], [email-masked], [email-masked],
>>> [email-masked], [email-masked], [email-masked],
>>> [email-masked], [email-masked], [email-masked],
>>> [email-masked], [email-masked]
>>> >> Subject: Re: PLS CANCEL- 100138771_2
>>> >> Sent: Sun, 24 May 2020 11:00:45 UTC+04:00
>>> >>
>>> >>
>>>
>>> +ae.mumzworld <[email-masked]>  +Mohammad Azharuddin
>>> <[email-masked]>
>>>
>>>
>>> >>
>>>
>>> Dear Team,
>>>
>>>
>>> >>
>>>
>>> Any Update?
>>>
>>>
>>> >>
>>>
>>> 4821449710  Please send a pre alert to tamer facility Regarding This
>>> Cancel as return Shipment.
>>> >>
>>>
>>>
>>> >>
>>>
>>> Mohammed
>>>
>>>
>>> >>
>>>
>>> FYI
>>>
>>>
>>> >>
>>>
>>> Thanks & Regards
>>>
>>> Pankaj
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> On Sun, May 24, 2020 at 10:55 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>> >>
>>>
>>> Hi Pankaj,
>>>
>>>
>>> >>
>>>
>>> May we have an update on this, please?
>>>
>>>
>>> >>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>> *>> *
>>>
>>> *Mary Anne Agapito*
>>> >> Customer Care Representative
>>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>> District, PO Box 500245, Dubai, UAE
>>> >>
>>> >> [[:removedImage(image.png):]]
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> On Thu, May 21, 2020 at 2:52 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>> >>
>>>
>>> Hi Pankaj,
>>>
>>>
>>> >>
>>>
>>> As per DHL, Tamer is refuse to take the shipment back.
>>>
>>>
>>> >>
>>>
>>> Please assist. The customer is asking for a refund.
>>>
>>>
>>> >>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>> *>> *
>>>
>>> *Mary Anne Agapito*
>>> >> Customer Care Representative
>>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>> District, PO Box 500245, Dubai, UAE
>>> >>
>>> >> [[:removedImage(image.png):]]
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> On Mon, May 18, 2020 at 5:04 AM Pankaj Mahey <[email-masked]>
>>> wrote:
>>> >>
>>>
>>> Dear DHL ,+ae.mumzworld <[email-masked]> ,
>>>
>>>
>>> >>
>>>
>>> Please cancel this shipment ,ad return this shipment to our Tamer
>>> Facility Riyadh.
>>>
>>> 4821449710
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> Thanks
>>>
>>> Pankaj
>>>
>>>
>>> >>
>>>
>>> On Thu, May 14, 2020 at 4:17 PM Radwa Ali <[email-masked]> wrote:
>>> >>
>>>
>>> Hi All,
>>>
>>> The customer received a notification that the order is shipped.
>>>
>>> Please check and return as she will not accept the package.
>>>
>>>
>>>
>>> *Radwa Ali*
>>> >> Customer Care Representative
>>> >> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>> Box 500245, Dubai, UAE
>>> >>
>>>
>>> [[:removedImage(image.png):]]
>>> >>
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> On Fri, May 8, 2020 at 12:52 PM Pankaj Mahey <[email-masked]>
>>> wrote:
>>> >>
>>>
>>> Dear Syed,
>>>
>>>
>>> >>
>>>
>>> Please do the needful.
>>>
>>>
>>> >>
>>>
>>>
>>> >>
>>>
>>> Thanks & Regards
>>>
>>> Pankaj
>>>
>>>
>>> >>
>>>
>>> On Fri, May 8, 2020, 11:52 AM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>> >>
>>>
>>> Hi Team,
>>>
>>>
>>> >>
>>>
>>> Please do not process the order anymore. The customer is very upset
>>> about the delay, wants her money back instead.
>>>
>>>
>>> >>
>>>
>>> @Returns.fc <[email-masked]> - kindly create the CRA to
>>> initiate the refund.
>>>
>>>
>>> >>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>> *>> *
>>>
>>> *Mary Anne Agapito*
>>> >> Customer Care Representative
>>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>> District, PO Box 500245, Dubai, UAE
>>> >>
>>> >> [[:removedImage(image.png):]]
>>> >>
>>>
>>>
>>>
>>> --
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>>> Groups "lastmile" group.
>>> >> To unsubscribe from this group and stop receiving emails from it,
>>> send an email to [email-masked] (
>>> [email-masked]) .
>>> >> To view this discussion on the web visit
>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SnxfGZwmXDB-Gtzjgp42iNdBmhpdRo7YDBBU0j9oftqOw%40mail.gmail.com
>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SnxfGZwmXDB-Gtzjgp42iNdBmhpdRo7YDBBU0j9oftqOw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>> .
>>> >>
>>>
>>>
>>>
>>>
>>>
>>>
>>
>> --
>>
>> Best Regards,
>>
>> *Yaseen Shaqra*
>>
>> Customer Care Representative
>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>