Subject: Re: PLS CANCEL- 100138771_2 << Reference ID: 55940879 >> 4821449710
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Yaseen Shaqra <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Eugene Mugisa <[email-masked]>, Mary Anne Agapito <[email-masked]>, Ronald Gaviola <[email-masked]>, Pankaj Mahey <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Radwa Ali <[email-masked]>, Syed Yakoob <[email-masked]>, Vipin Raj <[email-masked]>, Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Mostafa saad <[email-masked]>, "Returns.fc" <[email-masked]>
Date: Thu, 11 Jun 2020 15:45:10 +0400
List-Id: <ccteam.mumzworld.com>

Dear Zubair,

Please confirm if the below is cancelled from your side so that i can do
the same in NS.

On Thu, Jun 11, 2020 at 1:55 PM Yaseen Shaqra <[email-masked]>
wrote:

> Hi Team,
>
> Please note that the customer wants to cancel the shipment and refund the
> amount back to her
>
> Kindly check and advise
>
> On Thu, Jun 4, 2020 at 3:23 PM <[email-masked]> wrote:
>
>> Hi @Hussain Firoz Miyagamwala <[email-masked]> and @Ronald Gaviola
>> <[email-masked]>,
>>
>> The below shipment was requested multiple times to be cancelled.
>>
>> Now the customer has agreed to receive the shipment.
>>
>> She received a partial delivery. We need to close this case and  create a
>> CRA and refund the customer today.
>>
>>
>>
>> @Eugene Mugisa <[email-masked]> Please assist as we need to close
>> this today. Customer is beyond frustrated. This has been pending since the
>> 18th of April.
>>
>> The 2nd part if this order is supposed to be shipped with iMile AWB#
>> 604212067394 was added to the KSA escalation since the 4th of May and we
>> still have no updates ?
>>
>> Please treat this as a priority we need to close the case and refund the
>> customer.
>>
>> 4-May-2020
>>
>> 18-Apr-2020
>>
>> Mohammed
>>
>> Riyadh
>>
>> Assigned to Imile delivery services since 21 April
>>
>> 100138771_1
>>
>> Imile
>>
>> 604212067394
>>
>> 8-May-2020
>>
>> 18-Apr-2020
>>
>> Mac
>>
>> Riyadh
>>
>> PLS CANCEL
>>
>> 100138771_1
>>
>> imile
>>
>> 604212067394
>>
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Mary Anne Agapito <[email-masked]>
>> *Sent:* Friday, May 29, 2020 8:52 PM
>> *To:* Hussain Firoz Miyagamwala <[email-masked]>
>> *Cc:* Pankaj Mahey <[email-masked]>; Azharuddin Kalamuddin (R3PL) <
>> [email-masked]>; Radwa Ali <[email-masked]>;
>> Syed Yakoob <[email-masked]>; Vipin Raj <[email-masked]>; Mohit
>> Caleb <[email-masked]>; Outbound.fc <[email-masked]>;
>> lastmile <[email-masked]>; customer care <[email-masked]>;
>> Eugene Mugisa <[email-masked]>; Mostafa saad <
>> [email-masked]>; Returns.fc <[email-masked]>
>> *Subject:* Re: PLS CANCEL- 100138771_2 << Reference ID: 55940879 >>
>> 4821449710
>>
>>
>>
>> Hi Hussain,
>>
>>
>>
>> Is this in the warehouse in KSA now?
>>
>>
>>
>> Please create the CRA if it is, the customer keeps on following up.
>>
>>
>>
>> Also, please advise us once done to initiate the refund.
>>
>>
>>
>> Thank you
>>
>> Warm Regards
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Mon, May 25, 2020 at 3:20 PM <[email-masked]> wrote:
>>
>> Dear Pankaj
>>
>>
>>
>> Please confirm the address for the return?
>>
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>>
>>
>>
>>
>>
>>
>> Best Regards,
>>
>>
>>
>>
>>
>> *Ozzie Fernandes*
>>
>> Key Account Advisor
>>
>>
>>
>> DHL EXPRESS
>>
>> P.O.Box 6252
>>
>> Dubai
>>
>> United Arab Emirates
>>
>> 2924114
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked], [email-masked]
>> >> Cc: [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked], [email-masked],
>> [email-masked], [email-masked]
>> >> Subject: Re: PLS CANCEL- 100138771_2
>> >> Sent: Sun, 24 May 2020 11:00:45 UTC+04:00
>> >>
>> >>
>>
>> +ae.mumzworld <[email-masked]>  +Mohammad Azharuddin
>> <[email-masked]>
>>
>>
>> >>
>>
>> Dear Team,
>>
>>
>> >>
>>
>> Any Update?
>>
>>
>> >>
>>
>> 4821449710  Please send a pre alert to tamer facility Regarding This
>> Cancel as return Shipment.
>> >>
>>
>>
>> >>
>>
>> Mohammed
>>
>>
>> >>
>>
>> FYI
>>
>>
>> >>
>>
>> Thanks & Regards
>>
>> Pankaj
>>
>>
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>> On Sun, May 24, 2020 at 10:55 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>> >>
>>
>> Hi Pankaj,
>>
>>
>> >>
>>
>> May we have an update on this, please?
>>
>>
>> >>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>> *>> *
>>
>> *Mary Anne Agapito*
>> >> Customer Care Representative
>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>> District, PO Box 500245, Dubai, UAE
>> >>
>> >> [[:removedImage(image.png):]]
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>> On Thu, May 21, 2020 at 2:52 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>> >>
>>
>> Hi Pankaj,
>>
>>
>> >>
>>
>> As per DHL, Tamer is refuse to take the shipment back.
>>
>>
>> >>
>>
>> Please assist. The customer is asking for a refund.
>>
>>
>> >>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>> *>> *
>>
>> *Mary Anne Agapito*
>> >> Customer Care Representative
>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>> District, PO Box 500245, Dubai, UAE
>> >>
>> >> [[:removedImage(image.png):]]
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>> On Mon, May 18, 2020 at 5:04 AM Pankaj Mahey <[email-masked]>
>> wrote:
>> >>
>>
>> Dear DHL ,+ae.mumzworld <[email-masked]> ,
>>
>>
>> >>
>>
>> Please cancel this shipment ,ad return this shipment to our Tamer
>> Facility Riyadh.
>>
>> 4821449710
>>
>>
>> >>
>>
>>
>> >>
>>
>> Thanks
>>
>> Pankaj
>>
>>
>> >>
>>
>> On Thu, May 14, 2020 at 4:17 PM Radwa Ali <[email-masked]> wrote:
>> >>
>>
>> Hi All,
>>
>> The customer received a notification that the order is shipped.
>>
>> Please check and return as she will not accept the package.
>>
>>
>>
>> *Radwa Ali*
>> >> Customer Care Representative
>> >> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>> w: www.mumzworld.com
>> >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>> Box 500245, Dubai, UAE
>> >>
>>
>> [[:removedImage(image.png):]]
>> >>
>>
>>
>> >>
>>
>>
>> >>
>>
>> On Fri, May 8, 2020 at 12:52 PM Pankaj Mahey <[email-masked]>
>> wrote:
>> >>
>>
>> Dear Syed,
>>
>>
>> >>
>>
>> Please do the needful.
>>
>>
>> >>
>>
>>
>> >>
>>
>> Thanks & Regards
>>
>> Pankaj
>>
>>
>> >>
>>
>> On Fri, May 8, 2020, 11:52 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>> >>
>>
>> Hi Team,
>>
>>
>> >>
>>
>> Please do not process the order anymore. The customer is very upset about
>> the delay, wants her money back instead.
>>
>>
>> >>
>>
>> @Returns.fc <[email-masked]> - kindly create the CRA to
>> initiate the refund.
>>
>>
>> >>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>> *>> *
>>
>> *Mary Anne Agapito*
>> >> Customer Care Representative
>> >> p:  +971 (0)4 4339455  │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>> District, PO Box 500245, Dubai, UAE
>> >>
>> >> [[:removedImage(image.png):]]
>> >>
>>
>>
>>
>> --
>> >> You received this message because you are subscribed to the Google
>> Groups "lastmile" group.
>> >> To unsubscribe from this group and stop receiving emails from it, send
>> an email to [email-masked] (
>> [email-masked]) .
>> >> To view this discussion on the web visit
>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SnxfGZwmXDB-Gtzjgp42iNdBmhpdRo7YDBBU0j9oftqOw%40mail.gmail.com
>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28SnxfGZwmXDB-Gtzjgp42iNdBmhpdRo7YDBBU0j9oftqOw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>> .
>> >>
>>
>>
>>
>>
>>
>>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>