Subject: Re: Wrong Item Delivered - Order No. 600881646
From: Hyacinth Joyce <[email-masked]>
To: Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, Omar Ismail <[email-masked]>, Mostafa Said <[email-masked]>
Cc: Naib Khan <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Thu, 11 Jun 2020 15:13:10 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please update urgently.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, 10 Jun 2020 at 13:15, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Syed,
>
> The customer is about to give birth and she needs her order urgently.
>
> Please check and advise. The customer wants to be updated today.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, Jun 9, 2020 at 11:20 AM Syed Yakoob <[email-masked]> wrote:
>
>> Hello Naib,
>>
>> I couldn't retrieve the CCTV footage for this. @Omar Ismail
>> <[email-masked]> can you please check if there is extra inventory
>> for this item.
>>
>> Best Regards,
>>
>> ᐧ
>>
>> On Tue, 9 Jun 2020 at 09:34, Naib Khan <[email-masked]> wrote:
>>
>>> +Mohit Caleb <[email-masked]>  please do the needful.
>>>
>>> @Mostafa saad <[email-masked]> please arrange collection.
>>>
>>> Regards.
>>> Naib
>>>
>>>
>>> On Tue, 9 Jun 2020 at 09:08, Hyacinth Joyce <[email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> Please update on this asap.
>>>>
>>>> The customer is about to give birth and needs her item urgently.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Mon, 8 Jun 2020 at 18:04, Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> The customer with the above order no. called and informed that she
>>>>> received the wrong shipment. The customer is supposed to receive baby items
>>>>> but she received a Trunki.
>>>>>
>>>>>  Please see the below image for your reference.
>>>>>
>>>>>
>>>>> Please note that the customer is about to deliver her baby and she
>>>>> wants to receive her items urgently.
>>>>>
>>>>> Kindly do the needful.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>> --
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>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAKOk5sP_6-0HFQv5PKowG7ATy0EKrso-om500%2BEb07rADfouuw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>