Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276 << Reference ID: 57744860 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 11 Jun 2020 12:46:42 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Ronald,

Good day.

The subject shipments were delivered on 31st May. 

A new collection request will have to be arranged via my DHL+, in order for us to collect the items.

Please provide me with the booking reference numbers once generated, in order for me to follow up directly, with our team in Saudi Arabia.

Should you require any further assistance, please contact me directly.Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked], [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276 >> Sent: Wed, 10 Jun 2020 15:31:05 UTC+04:00 >> >>
+ae.mumzworld Khalid >> >>Please we need to retrieve one package each awb 1384880232 and 1384880276. >>You need to swap the two shipments to solve this problem. >>  >>  >>  >> Regards,Ronald >> >>
On Wed, Jun 10, 2020 at 3:26 PM Amir Julkarnain <[email-masked]> wrote: >>Hello Ronald, >>Thank you for your response. Please confirm that the retrieval is already arranged from your end. >>Best regards >>On Wed, 10 Jun 2020 at 12:52, Ronald Gaviola <[email-masked]> wrote: >>Thanks Amir. >>So where is the wrong package sent to this customer 200274868? Is it still with them? IF so, we can arrange retrieval with DHL and deliver both packages to the correct consignee >>  >>  >>  >> Regards,Ronald >> >>On Wed, Jun 10, 2020 at 12:37 PM Amir Julkarnain <[email-masked]> wrote: >>Hello Ronald and Moataz, >>I checked on the other order - 200274868, There was a return request for a wrong item delivered under the  Incident #1093222. This is indeed a swap issue, please check and do the needful. >>Best regards >>On Wed, 10 Jun 2020 at 10:18, Ronald Gaviola <[email-masked]> wrote: >>Hi Amir, >>We also need to call this customer 200274868 to check if they received a different item, assuming there was a swap issue between the two orders. >>  >>  >>  >> Regards,Ronald >> >>On Wed, Jun 10, 2020 at 9:55 AM Amir Julkarnain <[email-masked]> wrote: >>@Ronald Gaviola , >> >>Exactly, And she is asking for the correct order. Kindly check with DHL as this might be an error with the driver. >>@Moataz Salah El Din , Kindly arrange collection for the wrong item delivered. >> >>Best Regards >>On Mon, 8 Jun 2020 at 17:45, Ronald Gaviola <[email-masked]> wrote: >>Amir, >>As per my understanding, the customer received another order and not the box 2 of 2. The customer on 700231868 has received a package from  200274868 . >>@Moataz Salah El Din - Could you please call this customer  700231868 and collect the package 200274868  >> >>  >>  >>  >> Regards,Ronald >> >>On Sat, Jun 6, 2020 at 9:17 AM Amir Julkarnain <[email-masked]> wrote: >>Hello Ronald, >>The subject order is correct. but the box 2 of 2 for the same order they received a totally different order. >>Best regards >>On Thu, 4 Jun 2020 at 15:49, Ronald Gaviola <[email-masked]> wrote: >>+Pavankumar A  >>Please review the QC history. The two awbs might have been swapped between these two orders. >>@Amir Julkarnain - Please advise which of the two packages is correct? Are you complaining about 200274868 or 700231868 >> >>  >>  >>  >> Regards,Ronald >> >>On Thu, Jun 4, 2020 at 3:38 PM Amir Julkarnain <[email-masked]> wrote: >>Hello Team, >>The above order was packed into 2 boxes. However, 1 box belongs to a different customer. Please see below: >>[[:removedImage(image.png):]] >> >> >> >>Wrong Shipment: 200274868 - 1384880232 >> [[:removedImage(image.png):]] >> >>Please check and do the needful. >>Best Regards >>--  >>Amir Hussain Julkarnain >> Customer Care Representative >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>  >>  >> >>--  >>Amir Hussain Julkarnain >> Customer Care Representative >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>  >>  >> >>--  >>Amir Hussain Julkarnain >> Customer Care Representative >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>  >>  >> >>--  >>Amir Hussain Julkarnain >> Customer Care Representative >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>  >>  >> >>--  >>Amir Hussain Julkarnain >> Customer Care Representative >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>  >>  >>