Subject: RE: Order #600721232 // Sku :PS-80-150603 // Incident #804130 // Vtech My 1st Car Key Rattle // Defective
From: "Husain" <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Kenneth Nwaso'" <[email-masked]>, "'Umang Mehrotra'" <[email-masked]>, <[email-masked]>
Date: Thu, 11 Jun 2020 14:28:06 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Attached CN.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Denmark A <[email-masked]> 
Sent: Thursday, June 11, 2020 11:51 AM
To: Husain <[email-masked]>
Cc: [email-masked]; customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>; Umang Mehrotra <[email-masked]>; [email-masked]
Subject: Re: Order #600721232 // Sku :PS-80-150603 // Incident #804130 // Vtech My 1st Car Key Rattle // Defective

Hi Husain, 

Apologies please find the attached VRA for your reference. 

On Thu, Jun 4, 2020 at 11:23 AM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

This is pending for quite some time.

Kindly confirm if we need to process CN.

If yes, please share VRA for the same.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Husain <[email-masked] <mailto:[email-masked]> > 
Sent: Wednesday, April 29, 2020 2:43 PM
To: 'Denmark A' <[email-masked] <mailto:[email-masked]> >
Cc: [email-masked] <mailto:[email-masked]> ' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Returns.fc' <[email-masked] <mailto:[email-masked]> >; 'Kenneth Nwaso' <[email-masked] <mailto:[email-masked]> >; 'Umang Mehrotra' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Order #600721232 // Sku :PS-80-150603 // Incident #804130 // Vtech My 1st Car Key Rattle // Defective

Hi Denmark,

Please confirm.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Husain <[email-masked] <mailto:[email-masked]> > 
Sent: Sunday, April 19, 2020 12:34 PM
To: 'Denmark A' <[email-masked] <mailto:[email-masked]> >
Cc: [email-masked] <mailto:[email-masked]> ' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Returns.fc' <[email-masked] <mailto:[email-masked]> >; 'Kenneth Nwaso' <[email-masked] <mailto:[email-masked]> >; 'Umang Mehrotra' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Order #600721232 // Sku :PS-80-150603 // Incident #804130 // Vtech My 1st Car Key Rattle // Defective

Hi Denmark,

We have received this item.

Kindly confirm if we need to process CN against this.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Husain <[email-masked] <mailto:[email-masked]> > 
Sent: Sunday, March 15, 2020 10:00 AM
To: 'Denmark A' <[email-masked] <mailto:[email-masked]> >
Cc: [email-masked] <mailto:[email-masked]> ' <[email-masked] <mailto:[email-masked]> >; 'customer care' <[email-masked] <mailto:[email-masked]> >; 'Returns.fc' <[email-masked] <mailto:[email-masked]> >; 'Kenneth Nwaso' <[email-masked] <mailto:[email-masked]> >; 'Umang Mehrotra' <[email-masked] <mailto:[email-masked]> >
Subject: RE: Order #600721232 // Sku :PS-80-150603 // Incident #804130 // Vtech My 1st Car Key Rattle // Defective

Hi Denmark,

Is it possible for you to try it out with new batteries.

We are pretty sure this is purely a battery issue.

We don’t mind getting it collected again and check it out, this will only delay the process to sent us back and then we return it back to you then you return it back to the customer.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Sunday, March 15, 2020 9:17 AM
To: Husain <[email-masked] <mailto:[email-masked]> >
Cc: [email-masked] <mailto:[email-masked]> ; customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >
Subject: Re: Order #600721232 // Sku :PS-80-150603 // Incident #804130 // Vtech My 1st Car Key Rattle // Defective

Hi Husain, 

Item is with us now please permit us to send back to you for further assessment. 

Regards, 

Den mark 

On Thu, Mar 12, 2020 at 9:23 AM Husain <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

The batteries provided are for demo purpose.

Kindly ask customer to insert new batteries it will work fine.

And then let us know if the customer Is still facing problem.

Thanks and Regards,

Husain Poonawala

Mob: +971 55 3001469

Email:  <mailto:[email-masked]> [email-masked]

Web:    <http://www.playsmartme.com/> www.playsmartme.com

Find us on 

 <https://www.instagram.com/playsmart_toys/>    <https://www.facebook.com/Playsmarttoysfzc/?ref=page_internal> 

Exclusive Distributors for

Admin Office - Business Bay, Opal Business Tower, 9th floor, Office # 909, Dubai, UAE.

Logistic Center- Hamriyah Free Zone, PO Box 52609, Sharjah, United Arab Emirates.        

 Please consider the environment before printing this email.

This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Warning: Although the company has taken reasonable precautions to ensure no viruses are present in this email, the company cannot accept responsibility for any loss or damage arising from the use of this email or attachments. 

 

From: Denmark A <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, March 12, 2020 9:03 AM
To: [email-masked] <mailto:[email-masked]> ; [email-masked] <mailto:[email-masked]> 
Cc: customer care <[email-masked] <mailto:[email-masked]> >; Returns.fc <[email-masked] <mailto:[email-masked]> >; Kenneth Nwaso <[email-masked] <mailto:[email-masked]> >; Umang Mehrotra <[email-masked] <mailto:[email-masked]> >
Subject: Order #600721232 // Sku :PS-80-150603 // Incident #804130 // Vtech My 1st Car Key Rattle // Defective

Dear Vendor, 

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Comments :The two small buttons don’t work  

We appreciate your support in this matter, Thank you

Regards,

Den mark