Subject: Re: Wrong item received - SO# 600888275
From: Mohit Caleb <[email-masked]>
To: Radwa Ali <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mostafa saad <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, lastmile <[email-masked]>
Date: Thu, 11 Jun 2020 14:14:27 +0400
List-Id: <ccteam.mumzworld.com>

Hello Radwa,

I have gone through CCTV footage of packing for this order & found the
shipping label got swapped with Sales Order 600880278_2.
@Alina D'Souza <[email-masked]> / @Mostafa saad
<[email-masked]> - Kindly arrange for a swap & deliver
correct item as both orders are for Dubai Only.

Thanks & Regards,
ᐧ

On Wed, Jun 10, 2020 at 1:43 PM Radwa Ali <[email-masked]> wrote:

> Hi Outbound team,
> Please check the packing of this order as the customer requested the N95
> face masks for urgent reasons.
> However he received a Doll from LOL surprises with her details on the box.
> We have attached a photo for reference.
> Please advise if the items were packed and shipped to a different address
> as we obviously need to replace it.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
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