Subject: Re: Sales Order # 600841821 - TC-B-TTUltra-4
From: "Alina D'Souza" <[email-masked]>
To: Syed Yakoob <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, Radwa Ali <[email-masked]>, Mostafa saad <[email-masked]>, Ashley Fernandes <[email-masked]>, Vipul Arora <[email-masked]>, Mohit Caleb <[email-masked]>, Ekta Jesswani <[email-masked]>, "Outbound.fc" <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>
Date: Thu, 11 Jun 2020 13:48:36 +0400
List-Id: <ccteam.mumzworld.com>

HI Team,

Was the item shipped out, please confirm.

Regards,
Alina

On Tue, Jun 9, 2020 at 3:18 PM Syed Yakoob <[email-masked]> wrote:

> Hello Taqwa and Radwa,
>
> Reship item processed. @Mostafa saad <[email-masked]> please
> ship this out ASAP.
>
> Best Regards,
>
> ᐧ
>
> On Tue, 9 Jun 2020 at 10:31, Avinash TrucareFzc <[email-masked]>
> wrote:
>
>> Hi Ali
>>
>>
>>
>>
>>
>> Yes I see your guys sent B-TTultra 2 bundle to your customer
>>
>>
>>
>> The correct bundle is B-TTUltra 4 I see on the mail thread.
>>
>>
>>
>> But first Please see if your team has mistakenly sent the wrong bundle
>> B-TTUltra-2 instead of B-TTUltra-4
>>
>>
>>
>> B-TTUltra-2
>>
>> TT42420176
>>
>>
>>
>> TT Ultra Bottle 260ML
>>
>> Tommee Tippee  Ultra Bottle 260ML + TT Ultra Bottle 260ML
>>
>> 5010415242013
>>
>> 1000010000228
>>
>> TT42420176
>>
>> TT Ultra Bottle 260ML
>>
>> 5010415242013
>>
>>
>>
>>
>>
>>
>>
>> Thanks
>>
>> Kind regards
>>
>>
>>
>> Avi.
>>
>>
>>
>>
>>
>> *From:* Taqwa Ali [mailto:[email-masked]]
>> *Sent:* Tuesday, June 9, 2020 9:42 AM
>> *To:* Avinash TrucareFzc
>> *Cc:* Ashley Fernandes; Benoy TrucareFzc; RP Singh TrucareFzc; Vipul
>> Arora; Mohit Caleb; Ekta Jesswani; Syed Yakoob; Outbound.fc; Mary Anne
>> Agapito; customer care; Alina D'Souza; Radwa Ali; lastmile
>> *Subject:* Re: Sales Order # 600841821 - TC-B-TTUltra-4
>>
>>
>>
>> Dear Team
>>
>>
>>
>> POMUMZ_DXB189848
>>
>>
>>
>>
>>
>>
>> Regards
>>
>> Taqwa
>>
>>
>>
>>
>>
>> On Tue, Jun 9, 2020 at 9:34 AM Avinash TrucareFzc <[email-masked]>
>> wrote:
>>
>> HI Ali
>>
>>
>>
>>
>>
>> Can you please send a proper image of the items received
>>
>> And which PO was this order sent on.
>>
>>
>>
>>
>>
>>
>>
>>
>> Thanks
>>
>> Kind regards
>>
>> Avi.
>>
>>
>>
>>
>>
>> *From:* Taqwa Ali [mailto:[email-masked]]
>> *Sent:* Tuesday, June 9, 2020 9:15 AM
>> *To:* Ashley Fernandes; Avinash TrucareFzc
>> *Cc:* Benoy TrucareFzc; RP Singh TrucareFzc; Vipul Arora; Mohit Caleb;
>> Ekta Jesswani; Syed Yakoob; Outbound.fc; Mary Anne Agapito; customer care;
>> Alina D'Souza; Radwa Ali; lastmile
>> *Subject:* Re: Sales Order # 600841821 - TC-B-TTUltra-4
>>
>>
>>
>> Dear Team
>>
>>
>>
>> Kindly update as the following up
>>
>>
>>
>> Regards
>>
>> Taqwa
>>
>>
>>
>> On Mon, Jun 8, 2020 at 4:32 PM Ashley Fernandes <[email-masked]>
>> wrote:
>>
>> ++ @Avinash TrucareFzc <[email-masked]> @Benoy TrucareFzc
>> <[email-masked]> @RP Singh TrucareFzc <[email-masked]>
>>
>>
>>
>> Can we please have the missing item (pic below) delivered tomorrow, 09th
>> June to our warehouse.
>>
>>
>>
>> Tommee Tippee - Ultra 150ml Bottle
>>
>>
>>
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE.
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>>
>>
>>
>> On Mon, Jun 8, 2020 at 4:08 PM Taqwa Ali <[email-masked]> wrote:
>>
>> Dear Team
>>
>>
>>
>> We need an urgent update here as the CM keeps following up.
>>
>>
>>
>> Regards
>>
>> Taqwa
>>
>>
>>
>> On Mon, Jun 8, 2020 at 3:05 PM Vipul Arora <[email-masked]> wrote:
>>
>> +Ashley: kindly check with vendor
>>
>> On Mon, Jun 8, 2020, 14:58 Mohit Caleb <[email-masked]> wrote:
>>
>> Hi Ekta,
>>
>> I have checked on this case the item came wrongly bundled from the Vendor.
>> We have checked our existing stocks also, the vendor has only sent two
>> items per bundle.
>>
>>
>> Since there are no images in Picking & Packing devices this could not be
>> caught during that.
>> @Vipul Arora <[email-masked]>  Kindly escalate to the related
>> vendor.
>>
>> Thanks & Regards
>>
>> ᐧ
>>
>>
>>
>> On Mon, Jun 8, 2020 at 10:52 AM Ekta Jesswani <[email-masked]> wrote:
>>
>> Hi Mohit,
>>
>>
>>
>> Can you please check on the subject order
>>
>>
>>
>> The customer was supposed to receive the 1x 150ml bottle along with the
>> 2x 260ml bottles.
>>
>>
>>
>> Please check and ship the extra item to the customer immediately.
>>
>>
>>
>> *Bundle SKU's need to be properly checked before shipping to avoid
>> multiple trips to the customer location*
>>
>>
>>
>> Thanks
>>
>>
>>
>> Regards,
>>
>> Ekta
>>
>>
>>
>> On Mon, 8 Jun 2020 at 10:40, Taqwa Ali <[email-masked]> wrote:
>>
>> Dear Team
>>
>>
>>
>> Please update as the CM keeps following up.
>>
>>
>>
>> Regards
>>
>> Taqwa
>>
>>
>>
>> On Tue, Jun 2, 2020 at 10:05 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> May we have an update on this case, please?
>>
>>
>>
>> The customer called to follow up again. Please check the missing bottle.
>>
>>
>>
>>
>>
>>
>> Please advise. Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Thu, May 21, 2020 at 11:49 AM Radwa Ali <[email-masked]> wrote:
>>
>> Hi Mohit,
>>
>> Please check the missing item case below as the customer has
>> ordered Tommee Tippee - Ultra 260ml Bottle X2 + Ultra 150ml Bottle
>>
>> She is missing the 150 ML bottle.
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> --
>>
>> *Regards, *
>>
>>
>>
>>
>>
>>
>> --
>>
>>