Subject: Re: Wrong item - AKR-SET-PRIM-P-14C - SO# 600857194
From: Ashley Fernandes <[email-masked]>
To: Radwa Ali <[email-masked]>, "Returns.fc" <[email-masked]>, Mohit Caleb <[email-masked]>
Cc: Anas nazzal <[email-masked]>, "Outbound.fc" <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Edel Saballa <[email-masked]>
Date: Thu, 11 Jun 2020 13:29:38 +0400
List-Id: <ccteam.mumzworld.com>

Dear Radwa,

Please be informed that the correct box was already delivered and the
installation was also completed *yesterday, 10th June*. However, the
incorrect box (additional) is still with the customer (pic attached below).

@Returns.fc <[email-masked]> @Mohit Caleb
<[email-masked]> : Kindly
please have that collected back on an urgent basis.

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE.

 <https://www.mumzworld.com/en/>

 <https://www.mumzworld.com/en/media-and-press>

On Thu, Jun 11, 2020 at 12:44 PM Radwa Ali <[email-masked]> wrote:

> Hi Mohit,
> Please update us on this issue ?
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Mon, Jun 1, 2020 at 3:24 PM Anas nazzal <[email-masked]> wrote:
>
>> Dear Team,
>>
>> Kindly assist with the customer is he called again to follow up.
>>
>> Best Regards,
>> Anas Nazzal
>>
>> On Sun, May 31, 2020 at 3:00 PM Ashley Fernandes <[email-masked]>
>> wrote:
>>
>>> ++ @Mohit Caleb <[email-masked]>
>>>
>>> Please note that *Box No: 3 of 3 is missing* and customer instead
>>> received two boxes of Box No: 1 of 1. Pictures attached below for reference.
>>>
>>>
>>> Thanks and Regards,
>>>
>>> *Ashley Fernandes*
>>>
>>> Logistics Executive
>>>
>>>
>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>> mumzworld.com
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>> On Sun, May 31, 2020 at 2:55 PM Radwa Ali <[email-masked]> wrote:
>>>
>>>> Hi All,
>>>> Please update us on this issue.
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>> On Sat, May 30, 2020 at 6:56 PM Radwa Ali <[email-masked]> wrote:
>>>>
>>>>> Hi All ,
>>>>> Please check the SO# above as the customer receive the item which
>>>>> comes in 3 boxes and when they started the installation she was advised
>>>>> that 2 boxes were repeated.
>>>>> Please check as we need to replace the wrong box ASAP and get the
>>>>> installation scheduled.
>>>>> *Radwa Ali*
>>>>> Customer Care Representative
>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>> w: www.mumzworld.com
>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>> Box 500245, Dubai, UAE
>>>>>
>>>>